Mega Dice Casino - Player’s account has been closed due to violation claims.

I was asked for KYC when I applied for withdrawal

After submitting KYC, my account was closed shortly after receiving a notification that KYC was complete.

It was closed due to a violation of terms of use.

I have no recollection of this, but the casino insists that I have violated their terms and conditions and will not even return the funds I deposited.

The content of the game was a live tournament held every weekend.

I got paid four weeks in a row.

I would like to request a refund of the remaining balance of approximately 1,300 USDT.

Incidentally, the exact same thing has happened at our sister store, TGCasino.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the email you received from the casino after your account was blocked? My email address is [email protected].
• Could you please send me a link or a screenshot of the tournament you participated in?
• Did you play any other games at this casino as well?
• What games did you play at their sister casino? Was your account at Mega Dice closed at the same time as your account at TGCasino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Sent

Thank you for your confirmation.

Since the registered addresses are different, emails will be forwarded from two different addresses.

Thank you for your emails. Could you also please send me the link to the tournament you participated in? I have not received it yet.

Also, kindly specify which games you played.

Hello

The email you just sent has been forwarded to the specified address.

Thank you for your confirmation.

Thank you for your email. Did you play Evolution baccarat in both tournaments in TG.Casino and Mega Dice Casino at the same time?

Yes I played

In both cases, only the player bet

I don't know what type of baccarat it is

The games displayed in multiplayer were different between TG and MegaDice.

Dear neros

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you neros for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Mega Dice Casino for their help in resolving this complaint. We would like to know why the player's account was closed and winnings confiscated.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.