Magius Casino - Player's withdrawals are delayed indefinitely.

I am submitting this complaint due to Magius Casino withholding my funds and refusing to process withdrawals without valid justification.

Throughout 2025, I made multiple deposits at Magius Casino using my bank card (Revolut). I was an active and regular player, and it is important to note that I also had multiple successful withdrawals during this period, which indicates that my account was previously considered valid and verified.

After winning a jackpot, my first withdrawal following the win was processed successfully. Only after this initial successful payout did the casino suddenly stop processing further withdrawals.

Since then, all subsequent withdrawal requests have been placed on hold indefinitely. The casino repeatedly states that my account is under "additional verification" or "ongoing investigation," but they do not specify what exactly is being investigated, which documents (if any) are missing, or provide any clear timeline for resolution.

I have not been informed of any specific breach of terms, and no concrete reasons have been given for the withdrawal suspension. Despite multiple attempts to resolve the issue via email, I only receive generic, copy-paste responses without meaningful explanations.

Additionally, the casino does not clearly disclose its operating company, valid gambling license, regulatory authority, or any Alternative Dispute Resolution (ADR) body. This makes it impossible for me as a player to escalate the matter through official regulatory channels.

I respectfully request Casino Guru’s assistance in:

- Clarifying the legal operator behind Magius Casino

- Verifying whether the casino holds a valid and enforceable gambling license

- Facilitating communication to ensure my withdrawals are processed without further unjustified delay

I am willing to provide screenshots, transaction records, and email correspondence upon request.

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Dear SteveGreen, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

As for the licensor issues, regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casinos database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs. 

Thank you for your patience and cooperation

Best regards,

Attila G.