Magius Casino - Player's withdrawal is delayed.

Dear Guru Casino,

I won a total of €4,000 at Magius Casino, but unfortunately, I didn't check the reviews before I started.

I'm still waiting for my withdrawals of €1,500.

I have a lot of evidence and screenshots from the live chat that they make false promises and string you along every time.

My withdrawals are still being processed. Can you help me?

I've received suggestions to contact you!

Regards, [name hidden by Casino Guru]

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Veronika,

No, I haven't received any withdrawals before.

My account shows that I'm fully verified and don't need to do anything else.

I haven't played with bonus money or free spins. I only used my own deposit.

and every time they give the reason via live chat that it is due to delays with payments and that it will be in my account in a few days.

Greetz Michael

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello michaelvanderkieft97,

 

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

 

I would like to request the presence of a representative from the casino in this conversation.

 

Dear Magius Casino,

 

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

 

Thank you in advance.

 

Respectfully,

Attila G.

 

Dear michaelvanderkieft97,

We kindly inform you that the first two withdrawals were successfully completed on July 19th. We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals delay.

However, the third withdrawal request was cancelled by the player July 19th.

There are 3 pending withdrawal requests that were requested on 19/7 , 20/7 and 21/7 accordingly. Please keep in mind that withdrawals take around 3 business days to be completed. However, please note that bank transfers may take several business days to reflect in your account, depending on your bank’s processing time.

We kindly request that you remain patient as we endeavor to complete the withdrawals as soon as possible.

Thank you for your patience and understanding, and should you have any further questions, please don’t hesitate to contact us. 

Kind Regards,

Magius Casino

Dear Magius Casino!!

It's funny how we keep getting the same excuses, and when we report it to Guru, you finally offer a payout!

If I don't keep this up, I'll get nothing, and you'll just keep making excuses!

Just sort it out for the people...

Do you think you're making enough profit?

Dear michaelvanderkieft97,

Could you please confirm whether you have received all of your withdrawals?

Thank you in advance.

Best regards,

Attila G.

Dear Attila, I received two €500 payouts on July 19th, which were made as withdrawals on June 25th. Now there are three more withdrawals open, each for €500, starting on July 19th. I contacted Magius immediately on the third business day and promised there would be no more delays. From now on, they've been giving me the same excuses for the delays in payments again. 🫨 What could be the reason for this? Suppose you win a substantial amount, how are you going to get it paid out? It takes about a year to get your money.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear michaelvanderkieft97,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila