The player from Germany had requested a withdrawal of €500 two weeks prior but faced repeated cancellations despite having met all conditions and verifications. The casino had cited 'technical problems' and asked for another deposit to 'activate' withdrawals, leading him to suspect fraudulent activity. Despite efforts to assist and extending the inquiry period, the player did not respond to the Complaints Team's requests for additional information. As a result, the complaint was rejected due to insufficient information to proceed with the investigation.
Magius Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €500
Magius Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
8 months ago
Translation
The casino now refuses to pay out my €500, even though I:
used the same payment method,
I have completed all verifications,
have fulfilled all payout conditions.
However, the withdrawal is repeatedly canceled, with excuses like "technical problems" or requests to deposit again to supposedly "activate" withdrawals. I suspect systematic fraud or deception here.
I therefore request that the relevant payments to this casino be refunded, as the merchant has not provided the agreed service and is acting fraudulently.
I have tried 6 times to get my money
Automatic translation:
Public
Public
8 months ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about the difficulties you're experiencing.
To better understand the situation and assist you effectively, could you please provide some additional information by answering the following questions?
- What payment method did you choose for the withdrawal?
- Have you tried selecting a different payment method for your withdrawal?
- Did the casino’s customer support offer any suggestions, such as processing the withdrawal manually?
- Have you successfully withdrawn funds from this casino in the past?
I truly hope we’ll be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Veronika
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