Magius Casino - Player demands refund due to transaction issues.

The use of third party merchants on all deposits. Ignore self-inflicted bans you have on yourself in order to process transaction as anything other than a gambling transaction.#

Should not be allowed to play there- they should refund all deposits.

Dear PH101,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magius Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you informed the casino about suffering from any gambling problems recently or in the past?
• Has your account been blocked as a result?
• Have you requested a refund from the casino already? With what result?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear PH101,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi

I am so sorry, I hadn't released you had responded - excuse my lack of response.

To answer your questions,

No I hadn't said anything to them directly. I have blocks on my (bank) card as a safeguard more than anything else.

They have since blocked my account at Magius but that's because I issued a formal complaint and reported them to the Cyprus authorities, as well as demanding a refund of all deposits.

I have also tried to contact some of these 'dodgy' merchants they use but I'm running around in circles. I note, with interest, that people are now complaining on Trust Pilot that they are not even paying people's winnings. And also, if you left a positive review for them, someone was responding to those, they are not even doing that now.

The refund I require is actually £3250, having added everything up. I have asked them half a dozen times to respond and refund.

Kind regards

Paul H

Thanks for your reply.

Please understand, we believe the casino should prevent you from further play if you inform them about your gambling issues.

If you don't inform the casino about any gambling problems, they won't be able to protect you.

Check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

Based on the other circumstances, we won't ask the casino for a refund on your behalf. I apologize.

Since you confirmed your account is closed, there is no further action we can take, and the complaint will be closed.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.