The player from Austria successfully deposited and withdrew money using Revolut but is now facing an issue with a second deposit that has not been credited to his casino account. After contacting support, he is informed that he must wait 7-10 business days for the issue to be addressed, which he considers excessive.
LuckyWins! Casino - Player’s deposit is delayed.
Opened
Current status
Waiting for player to reply
27d 15h 21m 21s
LuckyWins! Casino
Safety Index:Very highCase summary
Discussion
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4 days ago
Translation
I made an initial deposit using Revolut, which was credited to my casino account within seconds. I then played with a bonus and won. The withdrawal was also relatively quick and returned to my bank account. After that, I received an email from the casino with another bonus offer. I deposited again using Revolut, but the money wasn't credited to my casino account. I waited a few hours and then contacted live chat. They told me I would have to wait 7-10 business days before they would forward the case to the finance department.
I've played in quite a few casinos before. But waiting 7-10 business days seems really excessive to me.
Automatic translation:
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2 days ago
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2 days ago
Dear Wolle63,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Katarina
