LuckyMax Casino - Player's account closure request is delayed.

I want to close my account.

sended multiple e-mail.

but no closure

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Dear Jorgen,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at [email protected].

Thank you in advance for your cooperation.

Best regards,

Veronika

Because I have an addiction….

i ask them for self exclution

they only responded once with: its at the relevant department.

i sended them more then 50 e-mails

Thank you for your response. Please forward me the self-exclusion requests you sent to the casino at [email protected], as I have not received any emails from you yet. I appreciate your cooperation.

I sended you a mail

Leave it.

never mind.

u are very slow and doing nothing 🤷‍♂️

I sincerely apologize for the delay in responding. We are currently managing over 1000 active complaints. While we strive to reply as quickly as possible, it is not always feasible to address all messages immediately. We have a 7-day response window for each complaint and will always get back to you as soon as we can. Thank you for your patience and understanding.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.