The player from Norway faces account closure at Luckygem casino after attempting to withdraw 372 euros and activating a bonus. Despite his account being fully verified and having multiple successful withdrawals in the past, the casino claims his account was closed for breaches of terms and conditions, with no option for appeal.
Luckygem Casino - Player’s account has been closed with confiscated winnings.
Opened
Current status
Waiting for player to reply
5d 7h 28m 52s
Luckygem Casino
Safety Index 6.5 Above averageCase summary
Discussion
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Public
4 days ago
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Public
Public
4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Luckygem Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
