LuckyDreams Casino - Player's account is closed after a big win.

Hey I won over 48000 dollars AUD on this platform on slots they didnt pay me for it at all I done 7 transactions for 6000 AUD to withdraw it out cause of there limits thid morning I try to log on and they have lock my account for no reason I ask on there live chat ehy my account with the withdrawal is lock/block they told me because of multiple accounts on there platform i dont have multiple accounts on there ill try to explain to them I have 1 account on your platform at the same time I told them yes I have the same account on 4 of your partnering platform that im allow to have its not duplicate account or multiple accounts its all 1 email address i use on all of your platform but I dont have multiple accounts on the same platform its 1 sccount for each platform they told me I not receiving the funds because of that the funds is in the account with pending transactions they wouldnt let me get out I dont understand why they would do this its 1 account across all your platforms i check all accounts on its on letslucky,luckyones and Vegasnow i have been lock and block from all its platforms they have done this straight after my biggest win. Only think I can say is they dont want to pay big wins out so they made up excuses for it.

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina