The player from Ontario raised concerns about the casino's practices, claiming they enticed users with 100 free spins but then required a deposit to access them. The Complaints Team attempted to clarify the situation by asking the player for additional information and extending the response time. However, the player did not respond to the team's inquiries, leading to the conclusion that the complaint was rejected due to lack of communication.
LuckyDreams Casino - Player’s account concerns.
Closed
Our verdict
Player stopped responding
Amount: €100
LuckyDreams Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
10 months ago
Translation
Here they lure you with 100 free spins and then ask you to deposit €20. Be careful. If they invite you with a lie, then I don't want to know what happens if you win? Your account will probably be blocked?! 😦😂🤨🧐😔
Automatic translation:
Public
Public
10 months ago
Dear devo09,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify whether the deposit is required before activating the bonus or after the wagering requirements have been fulfilled?
- Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
