LuckyBlock Casino - Player’s withdrawal request denied and account is locked.

https://www.luckyblock.com/ja/promotions/weekend-tournaments

I received a bonus worth €1,250 from a live tournament. After completing the wagering requirements, I submitted a withdrawal request for approximately 1,000 USDT. However, immediately after that, my account was locked and my withdrawal was denied.

I contacted the live chat support team, but they only told me to contact the designated email address. After that, I received no meaningful assistance or resolution.

I want to make it clear that I did not commit any fraud in the live tournament. I did not use any tools, bots, scripts, or prohibited software of any kind. What I did was simply open and play almost all available Evolution roulette tables and almost all available Pragmatic roulette tables at the same time in order to earn more points in the tournament. All gameplay was done using the casino providers’ own built-in autoplay function. I did not use any external tools whatsoever.

I had also participated in this tournament for about four weeks, and I previously finished in 1st place. On that previous occasion, I failed to convert the bonus and lost it, so there was no issue then. Because of that, I strongly suspect that this time, once I successfully completed the requirements and requested a withdrawal, the casino intentionally locked my account and refused the payout.

In my view, the casino allowed me to participate in the tournament week after week and risk my own funds until I finally completed the requirements, only to deny the withdrawal once I became eligible to cash out.

At this point, I do not mind if the casino keeps my account locked, as long as they process my withdrawal fairly and pay out my winnings.

I am requesting a clear explanation for the account lock and withdrawal denial, and I would like Casino Guru to review whether the casino’s actions were fair.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear neros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal from the casino.

To assist you better and clarify your situation, could you please provide answers to the following questions:

• What specific date did you submit your withdrawal request for 1,000 USDT?
• Did the casino send you any message or give any reason when your withdrawal was denied?
• Have you received any notifications or messages related to your account being locked?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your reply.

I submitted the withdrawal request yesterday. The tournament ended yesterday, I received the bonus, and I completed the requirements. After that, when I submitted the withdrawal request, my account was locked and the withdrawal was cancelled.

I have already forwarded my email to the address you specified. Please check it.

Dear neros,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello neros,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite LuckyBlock Casino to join the conversation.

Dear LuckyBlock Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information and evidence directly to me at michal.k@casino.guru for an independent assessment.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.