LuckyBlock Casino - Player’s withdrawal request denied and account is locked.

https://www.luckyblock.com/ja/promotions/weekend-tournaments

I received a bonus worth €1,250 from a live tournament. After completing the wagering requirements, I submitted a withdrawal request for approximately 1,000 USDT. However, immediately after that, my account was locked and my withdrawal was denied.

I contacted the live chat support team, but they only told me to contact the designated email address. After that, I received no meaningful assistance or resolution.

I want to make it clear that I did not commit any fraud in the live tournament. I did not use any tools, bots, scripts, or prohibited software of any kind. What I did was simply open and play almost all available Evolution roulette tables and almost all available Pragmatic roulette tables at the same time in order to earn more points in the tournament. All gameplay was done using the casino providers’ own built-in autoplay function. I did not use any external tools whatsoever.

I had also participated in this tournament for about four weeks, and I previously finished in 1st place. On that previous occasion, I failed to convert the bonus and lost it, so there was no issue then. Because of that, I strongly suspect that this time, once I successfully completed the requirements and requested a withdrawal, the casino intentionally locked my account and refused the payout.

In my view, the casino allowed me to participate in the tournament week after week and risk my own funds until I finally completed the requirements, only to deny the withdrawal once I became eligible to cash out.

At this point, I do not mind if the casino keeps my account locked, as long as they process my withdrawal fairly and pay out my winnings.

I am requesting a clear explanation for the account lock and withdrawal denial, and I would like Casino Guru to review whether the casino’s actions were fair.

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Dear neros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal from the casino.

To assist you better and clarify your situation, could you please provide answers to the following questions:

• What specific date did you submit your withdrawal request for 1,000 USDT?
• Did the casino send you any message or give any reason when your withdrawal was denied?
• Have you received any notifications or messages related to your account being locked?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina