LuckyBlock Casino - Player’s accounts are blocked and funds withheld.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please advise what the disputed amount of $50000 represents in your situation?
• Have you completed verification in the casino recently or in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, for some reason both accounts are still active and have been for a couple years now. Even after communications with their team of me being a user in the USA, they still allow deposits and gambling on their website.

Not blocked, but have had deposit issues previously. They have a less strict gaming license when operating under Igloo Ventures SRL with a newer gaming license in Costa Rica, due to being blocked by certain countries. Although it may appear they are operating legally, there are many concern arising from myself and other players.

Many games including but not limited to slots, live games, betting on sports, etc..

Small amount of bonus was received but not even close to the total amount deposited. Total amount between both accounts is at least $40,000 USD.

Luckyblock has lacked on identity verification but uses technology that can see which users use a VPN. Luckyblock manipulates players by allowing deposits and gambling to VPN users but then will restrict VPN users that make money and block withdrawals. A business concept that steals money from any VPN users that makes any deposit.

Screenshots of email communications with their team is attached. Justice must be served.

Additional screenshots from email conversation:

Thanks for the detailed explanation and for sharing the information with me.

• Could you please clarify what happened after May 23rd, after you were informed that the casino had temporarily closed your account?
• Since when has your account been active again?
• When was the last time you made a deposit, and when was the last time you made a payout attempt?

Please let me know.

I didn’t take further action because at the time I wasn’t aware of legal ways I can contact Lucky Block to resolve this conflict.

Both accounts are active even after stating that I’m a player and resident within the US.

It’s been about a year since my last deposit and have not attempted a withdrawal for some time. Lucky Block has access to see all

transactions with both accounts to answer detailed information you may request.

Could you please demonstrate that you have access to your account with funds in our player's balance, please?

Share this information with me via email or share screenshots here.

Thanks for your reply. I checked the video.

I would like to inform you that we accept situations where a casino allows players from restricted countries to open an account, provided the casino does not use this as a reason to later cancel the player’s legitimate winnings. In other words, if the casino permits players from restricted countries to deposit and play, it should also pay out their winnings. For this reason, we investigate and assist only those players whose funds or winnings have been confiscated solely because they are from a restricted country.

Please note that the balance shown in the video is virtually zero.

Additionally, if your issue concerns an incident that occurred six months ago or earlier, we cannot pursue it, as doing so goes against our policy.

In your particular case, no valid reasons have been presented for us to confront the casino regarding the claimed payout of $50,000. If you do not trust the casino for any reason, we recommend that you stop playing there.

Please let me know if I have overlooked any information; otherwise, the complaint will be closed.

Hello Tomas,

Thank you for the update. I believe there may be a misunderstanding of the situation, so I would like to clarify a few important points before this complaint is closed.

My complaint is not solely about winnings being confiscated.

My complaint is about LuckyBlock knowingly allowing prohibited-jurisdiction players (including myself in the United States) to deposit and gamble for years, despite the casino being fully aware of my location and even discussing it with me in email.

They continued allowing deposits after confirming I was in the U.S., which is itself a prohibited jurisdiction.

LuckyBlock’s conduct still caused financial harm.

Over the years, I deposited approximately $40,000+ across both accounts.

LuckyBlock never performed identity verification while accepting those deposits.

However, when U.S. players attempt withdrawals, LuckyBlock has a documented pattern (with many similar player reports publicly available) of suddenly enforcing KYC strictly and blocking or denying payouts.

This is not a simple "restricted country" issue—this is a deliberate business practice that exposes players to guaranteed loss because the casino knows they will never allow withdrawals if the player wins.

The low balance in the recent video does not invalidate the complaint.

The complaint concerns all deposits made under two accounts while LuckyBlock knowingly permitted a prohibited user to continue gambling.

The current balance is irrelevant to the fact that:

The accounts remain open

The casino continued allowing deposits

The casino has a policy of blocking withdrawals from U.S. players

The accounts should never have been allowed to gamble in the first place

This issue is not about an ancient dispute.

My complaint is about LuckyBlock’s ongoing unlawful operation and the fact that both of my accounts remain active today, despite the casino previously acknowledging my prohibited location.

Their continued allowance of deposits over the years—even after being informed—is an ongoing misconduct, not a closed, time-barred matter.

I am not claiming a specific $50,000 withdrawal attempt was denied recently.

I am stating that the total amount deposited and never withdrawable due to LuckyBlock’s policies is approximately $40,000–$50,000.

LuckyBlock’s system ensures that U.S. players cannot withdraw anything—not winnings and not deposits.

This is the core of the dispute.

This case is directly within Casino Guru’s stated investigation criteria.

You wrote that you investigate cases where:

a casino accepts restricted players

allows them to deposit and play

and then refuses withdrawals because of their jurisdiction

This is exactly the scenario I have described and shown in screenshots:

LuckyBlock knowingly accepted deposits from a U.S. player, acknowledged my jurisdiction, and still kept the account active—while maintaining a withdrawal restriction policy for U.S. users.

For these reasons, I do not believe the complaint should be closed, as the issues presented match Casino Guru’s investigation policy precisely. If you need additional screenshots, emails, timeline details, or proof of deposits, I am fully prepared to provide them.

Please let me know what further information you require. Thank you.

Thanks for the clarification.

We don't address the legality of online casinos and can't ask for a refund of funds that were played down based on this line of argumentation. If you deposited money and used it for gambling, it's expected that you will be paid out your winnings. By the same principle, you won't be eligible for any deposits spent to be returned. I understand this is disappointing; however, we may not be able to assist you with your request based on the information you provided.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.