LuckyBlock Casino - Player's account has been closed without reason.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyBlock Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Which documents were you asked to submit during the verification process?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you attempted to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Registration and Block Dates: I registered my account around April 7, 2024. I initially made two deposits and lost those funds. I didn't use the account for over a year. Then, recently, I made another $10 deposit, won a total balance of $65, and my account was abruptly blocked on November 3, 2025, right after I attempted to withdraw my winnings.

Requested Documents: When my

withdrawal was initially rejected, live support told me to complete the verification process. I uploaded a photo of my National ID card and a selfie. Shortly after, I received an official email from LuckyBlock confirming that my identity verification was successful.

Games Played: I was playing slots to accumulate my balance.

Bonus Usage: No, I did not use any bonuses or promotional offers. This balance was won purely using my own $10 cash deposit.

Communication with the Casino: When I requested the withdrawal, it was denied. Support told me to complete KYC, which I did successfully. However, when I tried to withdraw again, they immediately closed my account and voided my $65 balance. They refuse to provide any specific argument or explanation as to which exact term was breached. They only copy-paste generic links to their Terms and Conditions without any proof.

I have already uploaded the screenshots showing the successful verification email from LuckyBlock and the "Account Closed" screen. If you need me to forward the actual emails, please let me know.

Thanks for the clarification,

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.