Lex Casino - Player's account has email issues.

Keep emailing me unsubscribe does not work they are in breach of GDPR

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lex Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm your player's account is inaccessible? When exactly was it blocked?
• Since when are you attempting to be removed from the casino's mailing list?
• Could you please share with me your communication with the casino regarding the issue, or any supporting evidence of the incident? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have emailed you

Thanks for your reply.

Have you used both Google's unsubscribe option and the option to unsubscribe found in the footer of the email?

Could you please share your attempts to resolve the issue directly with the casino and what responses you received from the casino?

Send chat transcripts or emails you exchanged with support to me at [email protected]

Thank you in advance for your cooperation, and I apologize for the inconvenience.

I sent you emails

Dear Postout

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jozef ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

Thank you very much for sharing your negative experience. We are now going to reach the casino team.

Hello, dear Casino Guru representatives!

Dear player,

You've never been registered on Lex Casino. If you are receiving emails from us, please forward screenshots of these messages, making sure the email text and the sender’s address are clearly visible, to our support email [email protected].

Best regards,

Lex Casino

Casino guru to forward these messages

Dear Postout,

After a deeper check I can confirm that these promotional emails are not coming from the casino team, so they should not be held responsible. There is an unsubscribe button in the emails. Have you tried using it or contacting the sender directly? Do you have any evidence that links these emails to the casino team?

Yes they bring you directly to their casino. Is is a massive data breach of they are not associated to their company

Hi,

it appears to be third party affiliate marketing. Unfortunately, my questions were not addressed. Could you please respond to them? If not, I will have no choice but to close this case.

Hi the unsubscribe button does not work it just brings you to the website. The emails are being issued by a 3rd party which I can only imagine is at the request of the company I cannot understand why they would be issuing them. Under the GDPR, a company remains responsible for emails sent on its behalf — even if a third-party provider actually sends them.

Here’s how GDPR treats this:

1. The company is the "data controller."

If the company decides:

who receives the emails

what the emails contain

why they are being sent

Dear Lex Casino team,

I have forwarded you the player's emails and kindly ask you to review it.

Thank you.

Hello, dear player and Casino Guru representatives!

After reviewing the emails, we can confirm that this is not a branded mailing sent by us. We can also guarantee that the player was removed from all of our brand’s mailing lists after the account was closed. Additionally, we would like to clarify that we do not share any user data with third parties.

Best regards,

Lex Casino

How does the email bring you to your website and also contain features that relate to your website

Dear Postout,

I understand the situation, but based on all verified information you are not eligible for a refund and there is nothing further the casino team can assist with. It has been confirmed that those emails were not sent by the casino, so they cannot be held responsible for the actions of unrelated third parties. If the senders ignored your request to stop contacting you, the best next step is to block their email addresses.

If the issue continues, creating a new email address may be the most effective long-term solution, especially if your current one has been shared across multiple gambling platforms. This would help you avoid such messages entirely.

Given these facts, I am closing this case as unjustified, as the casino team did not send the emails and respected your self-exclusion. You are, of course, free to disagree with this conclusion and may submit an official complaint to the casino’s licensing authority, though I expect their assessment will be the same.

Kind regards,

Jozef