LetsLucky Casino - Player’s withdrawal has been delayed.

Hello,

I have 6 total pending withdrawals LetsLucky Sportsbook.

x5 $6000

x1 $4084.94

TOTAL = $34,084.94

I am fully verified. Withdrawal date was June 1, 2025.

They have fully restricted my account now.

I can still login.

They are delaying the payments. Help please!

Dear glinan,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I am fully verified though. I have submitted all the necessary documents.

They also have confirmed via email. One employee accidentally sent me an internal email stating he’s fully verified just dont process the withdrawals yet.

This practice not acceptable.

Help please!!!

Dear glinan, please allow me to ask you a few questions, so I can understand the whole situation completely.

Did you only do sports betting, or did you also play casino games?

Are you unable to access your casino account, or are only certain parts blocked?

If you cannot access your casino account, did you receive any message or notification explaining why?

Please also send me any communication you’ve had with the casino, especially emails or chat transcripts regarding your verification or withdrawals. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Only sportsbetting, I don’t play casino.

I can still access my account. All my balance are in pending withdrawals already.

I received a message from them stating my account is restricted, I noticed I can’t even place bets higher than a dollar.

Dear glinan, I have not received any communication from you with the casino regarding your account restriction or the status of your withdrawals. If you have any email exchanges, chat transcripts, or other correspondence with them, please share those with us to help us better understand the situation. My email address is dominika.l@casino.guru.

Dear glinan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear glinan,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika