The player from Germany faces systematic refusal to withdraw his €1,700 balance from Leon Casino (Leonbet), despite having a fully verified account. He details misleading statements from support regarding his withdrawal attempt and stresses that the casino is not providing acceptable alternative withdrawal methods, putting him at financial risk.
Leon Casino - Player’s withdrawal is being refused and delayed.
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Leon Casino
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3 days ago
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Systematic refusal to pay out and stalling tactics with a €1,700 balance – Leon Casino (Leonbet)
Dear CasinoGuru Team,
I hereby file a formal complaint against Leon Casino (Leonbet). Despite a fully verified account and a legitimate balance of €1,700, the casino has been refusing to process my withdrawal for several days and is demonstrably using contradictory statements to delay the process.
1. The initial situation:
I have €1,700 in my account. Since my bank (Haspa) has strict policies against transactions with unlicensed gambling providers, the bank explicitly informed me that incoming payments from Leonbet would be blocked and that such a transaction would lead to immediate account closure. I immediately informed the casino of this and requested a withdrawal via cryptocurrency (Litecoin/LTC) – a method that the casino itself actively offers.
2. Documented stalling tactics and false statements:
The situation is particularly serious because the support team deliberately misled me:
• Initially, crypto withdrawal requests were cancelled without explanation.
• Then, the support team claimed in writing that the payout was already "on its way to my bank," even though the amount was still shown as "cancellable" in my player account at that time. This is a demonstrably false lie to buy time.
• After I had to cancel the bank payment to protect my bank account, the casino is now stubbornly resorting to clause 4.15 (Closed Loop) in their terms and conditions.
3. Violation of fair play principles:
The casino persistently ignores the fact that my original payment method (bank transfer) is no longer technically or legally available to me. In such a predicament, a reputable casino is obligated under international standards to offer a verified alternative (in this case, cryptocurrency) instead of forcing the player to use a method that leads to financial loss (account loss).
4. Current status:
Although the case was supposedly forwarded "in detail to the finance department," I continue to receive only automated standard replies or be asked for "patience," while my withdrawal requests are repeatedly rejected manually. There is a well-founded suspicion that they are counting on me losing patience and gambling away my balance.
I demand:
My €1,700 withdrawal via LTC has been immediately manually approved. All necessary verifications have been completed. I have saved the entire chat history and the conflicting emails as evidence.
I request CasinoGuru to mediate, as Leonbet's behavior in this case is absolutely uncooperative and detrimental to players.
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18 hours ago
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If anything seems suspicious, contact us directly.
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18 hours ago
Dear OnurC,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal from Leon Casino (Leonbet).
To better understand your situation and assist you effectively, please provide the following information:
- Could you please let me know the exact dates when you requested each withdrawal (bank and cryptocurrency).
- Could you please provide screenshots of the withdrawal cancellations (both crypto and bank) as shown in your casino account.
- Do you have successful withdrawals before? What payment method did you use?
- In your email, you mentioned that you already deposited using crypto. Could you please provide the date and the amount of the deposit?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Jean
