Leon Casino - Player's winnings have been confiscated.

I am filing this complaint against Leon Bet regarding the unfair confiscation of €928 in winnings.

On 24/04/2026, my account was restricted. The casino claims I violated Terms 7.1 and 7.2 (Fraud/AML) but refuses to provide any specific evidence or details about the alleged infraction.

The most contradictory point is that the casino offered to return my original deposits (minus a 5% fee) while confiscating all my winnings. Legally, if a player were truly involved in serious fraud or money laundering, the casino would be required to freeze all funds, not just the profits. By offering to return the deposits, Leon Bet is implicitly admitting that there is no actual evidence of criminal activity or "fraud," but rather an attempt to avoid paying out legitimate winnings.

I have strictly followed all KYC procedures:

My identity is verified.

I used payment methods exclusively in my name.

I played fairly without any external assistance or software.

The support team has been dismissive, providing only template responses and stating that "all information that can be shared has already been shared," without ever specifying my "crime." This lack of transparency is unacceptable.

I request CasinoGuru’s assistance to mediate this case and help me recover my €928. I am a legitimate player who won fairly, and I refuse to let the casino enrich itself at my expense without any proof of wrongdoing.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents you were asked to provide to the casino during the verification process?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas