Leon Casino - Player's winnings have been confiscated.

I am filing this complaint against Leon Bet regarding the unfair confiscation of €928 in winnings.

On 24/04/2026, my account was restricted. The casino claims I violated Terms 7.1 and 7.2 (Fraud/AML) but refuses to provide any specific evidence or details about the alleged infraction.

The most contradictory point is that the casino offered to return my original deposits (minus a 5% fee) while confiscating all my winnings. Legally, if a player were truly involved in serious fraud or money laundering, the casino would be required to freeze all funds, not just the profits. By offering to return the deposits, Leon Bet is implicitly admitting that there is no actual evidence of criminal activity or "fraud," but rather an attempt to avoid paying out legitimate winnings.

I have strictly followed all KYC procedures:

My identity is verified.

I used payment methods exclusively in my name.

I played fairly without any external assistance or software.

The support team has been dismissive, providing only template responses and stating that "all information that can be shared has already been shared," without ever specifying my "crime." This lack of transparency is unacceptable.

I request CasinoGuru’s assistance to mediate this case and help me recover my €928. I am a legitimate player who won fairly, and I refuse to let the casino enrich itself at my expense without any proof of wrongdoing.

Important notice:

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Leon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents you were asked to provide to the casino during the verification process?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your assistance. Here are the answers to your questions:

How long were you a player and when was the account blocked? I have been a player for about a month. My account was restricted yesterday, right after I attempted to manage my winnings.

What games did you play? I accumulated my balance through sports and esports betting, specifically on CS2, Football, and Basketball.

Did you use a bonus? No, I did not use any bonuses to achieve this balance. These are pure winnings from my own deposited funds.

Which documents were provided for verification? The verification process was extremely rigorous. I provided my ID card, proof of address, and bank statements. Furthermore, I was required to send a complex "holding selfie" where I had to hold a paper saying "LEON" with the current date in one hand, my ID card in the other, while my face, the account ID, and the current balance on the screen were all visible in the same photo. I successfully completed all these requirements.

Communication with the casino: I would also like to add that I contacted their Live Chat support several times, and the experience was exactly the same: they repeatedly accuse me of "fraud" but refuse to specify what kind. They keep claiming that "all possible information has been shared," which is false, as they have never pointed out a single specific action or bet that violated their rules.

Below, I have translated the key messages from the attached screenshots for your review:

Translation of the Email Conversations:

Screenshot 1 (Leon’s Accusation): "Access to your account was restricted due to a violation of Terms 7.1 and 7.2 (Anti-money laundering and Fraud). We have a right to freeze the account... The remaining funds, not exceeding total deposits, will be returned to you minus a 5% commission fee."

Screenshot 2 (My Protest): "I formally reject this. Citing generic terms without specific evidence is legally void... Your decision is contradictory: if there was proof of fraud, you would be required to hold the total amount. By offering to return deposits, you admit there is no proof of a crime."

Screenshot 3 (Leon’s Wall): "The casino takes game integrity seriously. After a careful investigation, it was determined you violated T&Cs. This decision is irreversible."

Screenshot 4 (The Dead End): Leon: "I am sorry, Diogo. However, all information has already been provided." My Reply: "I note your refusal to specify the alleged infraction... I am escalating this to Gaming Services Provider N.V. (Curaçao), CasinoGuru, and AskGamblers."

Screenshot 5 (Final Refusal): Leon: "I understand, Diogo. All information possible to share has already been shared." My Reply: "Your statement is false as you never indicated the concrete fact of the infraction... This history, along with your proposal to return partial deposits, will be used as evidence."

I am a legitimate player who went through a very invasive verification process, only to have my winnings seized without explanation. I hope these transcripts help you see the lack of transparency from their side.

Best regards,

Diogo

Thank you for your reply, DeusPT.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly. I understand how frustrating this must be for you, and I apologize that we cannot be of more help.

After reviewing the available information, we must close this complaint. I’m sorry we could not resolve this for you. Please don’t hesitate to contact us in the future if you encounter issues with any online casino, and we will do our best to assist.