Leon Casino - Player's winnings have been confiscated.

Confiscation of €7,000 winnings despite official account verification on March 17th.

Description:

"Dear CasinoGuru Team,

I am filing this complaint against Leon Casino regarding the unfair confiscation of €7,000 in winnings and the permanent closure of my account.

The casino is invoking Section 2.2 (Restricted Territory - France) to void my winnings. However, I have evidence that the casino acted in bad faith and officially accepted my registration and residency:

1. Official Verification Success: On March 17th, 2026, I received an official email from Leon Casino titled 'Verification Success!' (attached). This email followed the submission of my French Identity Card and my French bank details (BoursoBank). The casino explicitly stated that my account was successfully verified and granted me 'full access' to all services.

2. Executed Contract: Following this verification, the casino accepted multiple deposits from me and even successfully processed and paid a previous withdrawal to my French bank account.

3. Predatory Practice: The casino allowed me to play and lose for weeks. They only decided to enforce the 'Restricted Territory' clause the moment I requested a large withdrawal of €7,000.

By sending the 'Verification Success' email and processing a previous withdrawal, the casino officially waived the restriction and established a binding contract. Confiscating winnings after such a formal validation is a predatory and unfair practice.

I have attached the screenshot of the verification email and am ready to provide proof of the previous successful withdrawal. I request your help to recover my €7,000 balance.

Best regards,

Lukas

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Heyjo,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• When exactly did you create your casino account, please?
• Could you please clarify how you managed to register an account at this casino? The website is restricted for access from France, and France is not included in the list of available countries on the registration form.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Kristina,

Thank you for taking my case. Here are the answers to your questions:

1. Account Creation: I created my account around february 2026.

2. Registration Process: I registered directly on the website. At the time of my registration, the site was accessible from France without any VPN or bypass tools. Regarding the country list: I selected my country honestly or used the options available that allowed me to proceed.

The most important point: Even if France is technically 'restricted', Leon Casino’s system accepted my registration. Furthermore, I submitted my French Identity Card and my French Bank details (RIB) for the KYC process.

Instead of blocking me immediately, the casino's verification team manually reviewed my French documents and sent me an official email on March 17th titled 'Verification Success!' (attached again).

They accepted my deposits and even paid out a previous withdrawal to my French bank account after this verification. They only decided to enforce the 'Restricted Territory' rule once I won a significant amount (€7,000).

I believe the casino waived its own restriction by officially validating my French identity and bank account.

Best regards,

Lukas

Thank you very much for your response, Heyjo. I kindly request that you address my question directly by specifying which country you selected during the registration process. Our data team updated the list of allowed and restricted countries at the end of last year, and I can confidently assure you that France was not an option at that time. Thank you for your understanding.

Dear Kristina,

To be honest, I have no idea which country was selected. I registered quickly because the website was directly accessible from my location in France without any VPN. I might have left a default setting or picked an option just to proceed, as I didn't think it was an issue at that time.

But I really want to stress that this shouldn't matter more than the manual verification.

When I submitted my KYC documents, I provided my French ID and my French Bank RIB. The casino's team didn't just overlook this; they manually reviewed these French documents and sent me a 'Verification Success!' email on March 17th. They even paid out a previous withdrawal to my French bank account after that.

If I was not allowed to play, they should have stopped me the moment they saw my French ID on March 17th, not wait until I won €7,000 to bring up the 'restricted country' rule.

Thank you for your understanding.

Dear Heyjo,

Thank you for providing additional clarification about your situation and for being honest.

I truly understand how frustrating this must be for you, especially after providing all the correct documentation and making genuine efforts to resolve the issue. However, based on the information you've shared and from what we know about the website's accessibility to your country, it is clear that the initial mistake was on your side.

Providing random personal details during registration, even if unintentional, is a serious violation of the casino’s terms and conditions. Please, see here:

7.2 Fraud includes, without limitation: paying with stolen or someone else’s bank cards or vouchers, using compromised e-wallet access, player collusion, false registration data, document forgery, and influencing the outcome of a sporting event through affiliation with the sports event organiser or possession of information from athletes, agents, coaches, referees, team managers, or other event participants.

Therefore, I regret to inform you that we are unable to assist with your complaint. While we appreciate that your documents and other personal details were correct, the initial incorrect country constitutes a breach of their policies, which has unfortunately led to the account closure and withdrawal issues.

I understand this is a difficult situation, but we must emphasize the importance of ensuring all information is correct when registering for any online casino in the future. This is crucial for protecting both your account and your ability to access your funds without complications.

Thank you for your understanding, and I wish you the best of luck with your future gaming experiences.

Best regards,

Kristina