The player from France reports the confiscation of €7,000 in winnings despite successful account verification on March 17th. He argues that the casino's use of the "Restricted Territory" clause is unfair, noting that they accepted his registration and processed previous deposits and withdrawals. He seeks assistance to recover his funds.
Leon Casino - Player's winnings have been confiscated.
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6d 22h 10m 14s
Leon Casino
Safety Index:Very lowCase summary
Discussion
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2 days ago
Confiscation of €7,000 winnings despite official account verification on March 17th.
Description:
"Dear CasinoGuru Team,
I am filing this complaint against Leon Casino regarding the unfair confiscation of €7,000 in winnings and the permanent closure of my account.
The casino is invoking Section 2.2 (Restricted Territory - France) to void my winnings. However, I have evidence that the casino acted in bad faith and officially accepted my registration and residency:
1. Official Verification Success: On March 17th, 2026, I received an official email from Leon Casino titled 'Verification Success!' (attached). This email followed the submission of my French Identity Card and my French bank details (BoursoBank). The casino explicitly stated that my account was successfully verified and granted me 'full access' to all services.
2. Executed Contract: Following this verification, the casino accepted multiple deposits from me and even successfully processed and paid a previous withdrawal to my French bank account.
3. Predatory Practice: The casino allowed me to play and lose for weeks. They only decided to enforce the 'Restricted Territory' clause the moment I requested a large withdrawal of €7,000.
By sending the 'Verification Success' email and processing a previous withdrawal, the casino officially waived the restriction and established a binding contract. Confiscating winnings after such a formal validation is a predatory and unfair practice.
I have attached the screenshot of the verification email and am ready to provide proof of the previous successful withdrawal. I request your help to recover my €7,000 balance.
Best regards,
Lukas
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1 hour ago
Important notice:
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Stay safe.
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1 hour ago
Dear Heyjo,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- When exactly did you create your casino account, please?
- Could you please clarify how you managed to register an account at this casino? The website is restricted for access from France, and France is not included in the list of available countries on the registration form.
Thank you in advance for your reply.
Best regards,
Kristina
