The player from Greece faces issues withdrawing winnings after making a deposit and playing, as he was unexpectedly informed about a bonus that capped his winnings. He questions why the bonus was not credited initially and why it was only mentioned after he finished playing.
Leon Casino - Player’s winnings are being restricted.
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Leon Casino
Safety Index:Very lowCase summary
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yesterday
Translation
I made a deposit of 50 euros, I entered the game with 50 euros and I made 700. When I came out the money was 150 and then they told me that they had given me a bonus of 50 euros and the maximum amount I could win from the bonus was 100% of the deposit. (50 euros + 100% = 100 euros) I did not ask for bonuses, I did not receive bonuses and this appeared after I finished the game. If there had been bonuses, why was it not credited from the beginning like in all companies? Why when I reached the maximum amount, the game was not interrupted? Why did the amount appear after I left the game from which I had won? Why wasn't the amount 100 euros but 150?
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23 hours ago
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23 hours ago
Dear sketakis,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider an imposed win limit to be unfair and predatory only when applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from bonus play.
- Can you confirm whether you have reviewed the terms and conditions associated with the bonus?
- Could you please confirm you did not receive any notification or message about the bonus before or during your gameplay?
If there is any additional information that would support your case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.
Best regards
Petra
