The player from Australia had successfully deposited $138 through PayID, which initially appeared as pending on his casino account but was later removed. He was then concerned that the casino had taken his money and felt disappointed by the unhelpful support response regarding his lost deposit ticket. The casino acknowledged that the funds were "lost" but did not credit the amount to his account. After the player failed to respond to further inquiries and reminders, the complaint was closed due to lack of communication. The player retained the option to reopen the complaint if he chose to resume contact.
Leon Casino - Player's deposit has been delayed.
Closed
Our verdict
Player stopped responding
Amount: A$138
Leon Casino
Safety Index:Very lowCase summary
Discussion
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5 months ago
I deposited $138 through payid which i have done before and did correctly this transaction shows as processed in my bank. It was showing up in my transactions on Leon as pending after id initially contacted them but that has since been removed since i mentioned id noticed it so i knew the money had been sent to them. I play frequently so this is extremely disappointing as im now worried they have stolen my money. The support lodged a ticket for lost deposits but has since been very unhelpful and not offering any information. Since Payid is an instant method plus the fact they had clearly linked the payement to my account because i saw the +$138 pending and the fact they removed it after my mentioning of it all worry’s me about if they can be trusted.
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5 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 months ago
Dear Gorbz,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Veronika
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5 months ago
Thank you for your reply. Has the money been credited to your account? Did you use the deposit for regular gameplay that ended in a loss?
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4 months ago
Dear Gorbz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Veronika
Casino.Guru
