The player from Portugal reported inadequate support from LEON online casino regarding his request for a temporary account lock due to gambling issues. He felt ignored and lacked empathy from customer service, highlighting his vulnerable situation and the delayed action taken to block his account after multiple attempts. He requested a fair reassessment of his case in line with responsible gambling policies. The issue was resolved with the Complaints Team explaining that a documented self-exclusion request was required to proceed, and due to the account closure, they were unable to assist further, leading to the rejection of the complaint.
Leon Casino - Player’s account management raises concerns.
Closed
Our verdict
Insufficient evidence from player
Amount: €2,500
Leon Casino
Safety Index:Very lowCase summary
Discussion
