Lemon Casino - Player's winnings and deposit are confiscated.

I am complaining about the unfair confiscation of my winnings and my personal deposit by Lemon Casino. The casino claims I breached the max bet limit (10 PLN) while playing with a bonus. However, I have evidence that my main winnings were won with compliant bets (0.80 - 4.00 PLN). The casino's system failed to block high bets or "Bonus Buys," which I consider a "Bonus Trap." Furthermore, I received conflicting information from support agents Diana (limit 8 PLN) and Mark (limit 10 PLN). Most importantly, the casino is refusing to refund even my original deposit, stating that "all funds were subject to bonus terms", which is an unfair practice. I demand at least the return of my personal funds.

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Dear Micsus6330,

I'm sorry to hear about your negative experience. I checked the bonus T&Cs and found this:

10. Before processing any withdrawal, gameplay will be reviewed for irregular patterns. Unless explicitly stated otherwise in the promotional terms and conditions, the maximum stake allowed (including features such as bonus buy, gamble options, or mini-games) cannot exceed €2 in total stake of a single spin and/or €0.20 per line, while wagering requirements are active. If you place a stake higher than the allowed limit during this time, Lemon Casino reserves the right to confiscate all winnings and bonus funds related to that bonus, including any winnings generated from compliant bets. This means any winnings from the bonus will be forfeited, and you will not be able to withdraw those funds. For other currencies, the following maximum limits apply: 2 USD, 2 CAD, 10 PLN, 20 NOK, 200 INR, 800 HUF, 40 ZAR.

Our position is closely explained in the Fair Gambling Codex

https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is [email protected].

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Attila