Legiano Casino - Player's withdrawals are blocked.

Ho depositato 130 euro su Legiano con funid mi ha dato un bonus del 150% ho vinto miracolosamente 13000 dopo aver rigiocato il bonus 30 volte faccio il mio primo prelievo con funid 500 euro. questa mattina mi ritrovo con i prelievi bloccati. Non so come fare dopo tutti i soldi che ho perso una volta che avevo vinto mi succede questo

Dear Giovannajolla,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you accordingly, could you please provide more details by answering the following questions:

• When exactly did you make your withdrawal request for the 500 euros?
• Have you received any communication from the casino regarding the blocked withdrawals?
• Have you made any successful withdrawals from this casino before?
• Could you please confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Salve Veronica

prima di tutto L e-mail è sbagliata quella giusta è questa perilpostofisso@gmail.com.

Il prelievo l ho fatto subito dopo aver rigirato il bonus su Funid un applicazione che si occupa di vari casinò.

Non mi è arrivato niente per e-mail,

Ho comunicato il problema ma non mi hanno aiutato né in chat né per email che ancora mi devono rispondere.

La verifica kyc non mi è stata chiesta penso perché l ho fatta su funid.

Potrei avere un riscontro sono disperata

Could you please send me a screenshot of the error you see when you try to withdraw your winnings?

Have you received any feedback from the casino customer support in the meantime?

Salve L’errore che mi esce è questo.

adesso ho effettuato la kyc ma ancora non mi danno notizie

Dear Customer,

Thank you for reaching out.

We would like to inform you that as part of verification, you were instructed to log in to our website without using the VPN. We are currently checking with the relevant team whether you have made any log ins without VPN.

You will be informed accordingly in case of any updates.

We appreciate your patience.

Best regards,

Customer Support

Buonasera Legiano Casinò, Grazie per la risposta questo fa capire comunque il vostro interessamento.

Volevo solo indicarvi che io non uso vpn ma come ha detto il vostro collega in chat live è stesso Funid che crea questa cosa, ho effettuato poi l’accesso su chrome senza funid, quindi non dovreste riscontrare il problema

Dear Legiano Casino representative,

Thank you for getting in touch with us and assisting the player.

Dear Giovannajolla,

Could you please let me know if you tried logging into your casino account without FunID? Have you contacted the casino after that? Have there been any new developments in your case in the meantime?

Dear Giovannajolla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.