Legiano Casino - Player’s winnings haven’t been received yet.

Dear akashmukesh1998,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

they said my account is not there anymore now and I have uploaded the chat ss on the drive please help me

Terrible Customer Service and Unresolved Issues

please help me here

please again see the drive link to see all the documents

I had a deeply frustrating experience with this company. Despite repeated attempts to resolve an urgent account access issue, their customer service team has been unresponsive and unhelpful. My account, which holds $4,400, remains inaccessible, and their contradictory responses have only added to my distress.

At first, they confirmed my account was located, but later claimed they couldn’t find it—completely unacceptable and unprofessional. I provided all necessary proof of communication and transactions, yet no resolution has been offered.

It’s clear they lack a proper escalation process and urgency when handling customer funds. I would strongly advise anyone considering using their services to think twice. Companies that can't handle such basic yet critical issues shouldn’t be trusted with your money.

Dear akashmukesh1998,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I haven’t received my withdrawal yet I provided all the documents with reasons but they are rejecting it all again and again only my id verification has been approved till now

Dear akashmukesh1998,

Can you please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear akashmukesh1998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.