Legiano Casino - Player's account verification is delayed.

They dont do the Verification. Im waiting since November 4th. Nothing Happens. The Support always saying that i should wait. But nothing Happens

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which documents you sent to the casino for verification? Have any of your documents been reviewed and approved by the casino's relevant department?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I sented everything. Than they accepted it, than they ask for a extra bank statement for a payment. I sended it more than two weeks ago. They said they receive it, but nothing Happens after. I did made succesfull withdrawl before. I made the money just with Real Money

Which payment method did you use for depositing money into this casino? Which payment method did you select for your withdrawal request?

Does your bank statement contain all the necessary information for verification, and have you sent it in the correct format?

Please forward me the most recent communication between you and the casino customer support regarding the verification of your account. Kindly include the bank statement you sent them for additional verification as well. My email address is [email protected].

Thank you for your patience and cooperation.

Habe alles geschickt

Dear Playthis500

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Alexaras1926,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from BassBet Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear BassBet Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Playthis500,

Thank you for reaching out to us.

We have contacted the relevant department regarding the verification of your account and am currently awaiting their response.

We will keep you informed of any updates regarding this matter.

Thank you for your patience and understanding.

Best Regards,

Legiano Casino Team

Dear Legiano Casino,

Thank you for your update. I will wait for further information regarding the completion of the player’s account verification.

Dear All,

We are pleased to inform you that all submitted documents have been successfully reviewed and approved.

As a result, all restrictions have been lifted, and the player is now eligible to request withdrawals.

Thank you for your patience.

Best Regards,

Legiano Casino Team

Dear Legiano Casino,

thank you for the update and for confirming that the verification has been successfully completed and all restrictions have been lifted. I appreciate your cooperation.

Alexaras1926, you should now be able to request a withdrawal. Please let me know once the request has been submitted and inform me when the funds are successfully received, so I can monitor the outcome and proceed accordingly.

Dear Playthis500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Playthis500,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Samuel