Legiano Casino - Player's account remains accessible despite self-exclusion request.

I requested that my account be self excluded and closed permanently due to my heavy gambling addiction. I repeatedly have to email them as the site continued to remain open and I was able to make deposits. They eventually assured me that it was a system failure error and my account was permanently closed. I have various emails and correspondence and was assured that the site is closed from access. Last week, I received an email bonus from and noticed that i was able to login into my account again and make deposits. I notified them and said my account is STILL accessible and since then I have been able to make deposits as all my emails and messages are going ignored. I need help> I know I have a problem and CANNOT have access to these sites! And this site is ignoring all requests. I have lots of email proof i can forward in an email if required

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Dear jambam85,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@legiano.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Could you kindly clarify when exactly you informed the casino about your gambling addiction for the first time? Please forward this message to my email at kristina.s@casino.guru. Also, do you currently have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina