The player from Poland finds his account closed without explanation since January 9th, and despite providing his bank details for a withdrawal of approximately 350 PLN, he has yet to receive his funds. He requests assistance in retrieving his money and clarity on the reasons for the account closure, including any alleged violations of the Terms and Conditions.
Legiano Casino - Player’s account is closed and funds are delayed.
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Current status
Waiting for player to reply
5d 21h 43m 18s
Legiano Casino
Safety Index:HighCase summary
Discussion
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Public
2 days ago
Hello
Just a few weeks ago (9th January), when I tried to log in to my account, I get the information that my account is closed. I send via email the message to the casino, what happened that they blocked my account. They answered that they have the right to close a user's account without any reason. When I wrote to them that I would like to know how I can withdraw my money (~`350 PLN) from the account. I get the message that they need bank details to send me my money, of course I sent them my bank details, but so far I haven't received my money back.
So, now I am therefore asking Casino Guru to help me recover my money back, or at least help me obtain complete information regarding the exact reason for closing the account, the specific section of the Terms and Conditions that was allegedly violated, and specific evidence justifying the decision.
I hope you can help me somehow,.
Thank you in advance
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Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
