LegendPlay Casino - Player's withdrawals are delayed.

I'm having a problem withdrawing money from this stupid casino. I deposited 400 CHF and placed sports bets. I ended up winning 1,500 CHF.

I requested three withdrawals of 500 CHF each. Their daily withdrawal limit is 500 CHF, and they allow up to three active withdrawal requests at the same time, so I didn't break any of their rules. The withdrawals were requested on May 28, 29, and 30.

After waiting several days without any change in status, I started looking into it more closely, and now I'm convinced that I won't be able to get my money without some help.

Whenever I ask about my withdrawals, I get the same canned response saying that there is a delay caused by the payment provider. However, that's clearly not the case because the withdrawals haven't even been processed by the casino yet.

The next day I get another response saying that due to a high number of withdrawal requests, they are experiencing delays, but that my money is completely safe and I have nothing to worry about.

I understand delays, but this is getting ridiculous. Today is June 12, and the status of all three withdrawals is still unchanged.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino in the past?
• Have you contacted the casino customer support to confirm whether any additional verification is required from your side, even if your profile indicates otherwise?
• Did you accumulate your winnings with or without an active bonus?
• Additionally, please forward all communication between you and the casino customer support regarding the delay in processing your payments to veronika.f@casino.guru. Alternatively, you may also upload screenshots directly to this thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. I have not made any withdrawals before; this is my first attempt.

2. Yes, I contacted customer support and asked about verification. I also wanted to verify my account, but they insist that it is not necessary.

3. The winnings were accumulated without an active bonus.

I have sent the screenshots via email.

Dear wkurwiamniesystem

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Please note that if the matter becomes solely about sports betting, we regret to inform you that we won't be able to assist you, as we do not have a department that handles such issues.

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite LegendPlay Casino representative to join this conversation.

Dear LegendPlay Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

This is further proof that you are scammers. My account was closed without any reason, and my money disappeared. Well done, LEGENDPLAY. Well done! What else can I do, CasinoGuru?

Dear player,

Thank you for the update. I understand your frustration regarding the account closure and the missing balance.

At this stage, we need to wait for the casino's response and explanation regarding the closure of your account and the status of your funds. I have already invited the casino representative to join the complaint, and once they reply, we will review the information provided and proceed accordingly.

Thank you for your patience.

Dear wkurwiamniesystem,

Thank you for reaching out to us.

We would kindly like to apologize for the delay of your payments.

Please be informed that we are currently investigating the reason of delay and will contact you as soon as possible with further information.

We thank you for your patience and understanding.

Kind regards,

Legendplay Team

Dear LegendPlay Team,

Thank you for your response.

We appreciate the update and will await the outcome of your investigation. Please keep us informed of any developments regarding the delayed withdrawals and the player's account status.

x3 😳 We'll see if the money shows up in my account.

Dear wkurwiamniesystem,

Thank you for your patience.

We are happy to inform you that all withdrawal requests have been successfully complete.

We thank you for your understanding and cooperation.

Kind regards,

Legendplay Team

Dear player,

I'm glad to see the casino has informed us that all of your withdrawal requests have been completed.

Could you please confirm whether you have successfully received all three withdrawals in your bank account? Once we have your confirmation, we can proceed accordingly.

I look forward to your reply.

I confirm that all payments have already been credited to my account. Thank you very much for your help!!!🫡😇

Dear wkurwiamniesystem,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as resolved in our system. Thank you for your cooperation and confirmation.

We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot by leaving us a review here:

https://www.trustpilot.com/evaluate/casino.guru

it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Barbora

Casino.Guru