LegendPlay Casino - Pelaajien kotiutukset viivästyvät.

I'm having a problem withdrawing money from this stupid casino. I deposited 400 CHF and placed sports bets. I ended up winning 1,500 CHF.

I requested three withdrawals of 500 CHF each. Their daily withdrawal limit is 500 CHF, and they allow up to three active withdrawal requests at the same time, so I didn't break any of their rules. The withdrawals were requested on May 28, 29, and 30.

After waiting several days without any change in status, I started looking into it more closely, and now I'm convinced that I won't be able to get my money without some help.

Whenever I ask about my withdrawals, I get the same canned response saying that there is a delay caused by the payment provider. However, that's clearly not the case because the withdrawals haven't even been processed by the casino yet.

The next day I get another response saying that due to a high number of withdrawal requests, they are experiencing delays, but that my money is completely safe and I have nothing to worry about.

I understand delays, but this is getting ridiculous. Today is June 12, and the status of all three withdrawals is still unchanged.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino in the past?
• Have you contacted the casino customer support to confirm whether any additional verification is required from your side, even if your profile indicates otherwise?
• Did you accumulate your winnings with or without an active bonus?
• Additionally, please forward all communication between you and the casino customer support regarding the delay in processing your payments to veronika.f@casino.guru. Alternatively, you may also upload screenshots directly to this thread.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika