The player from Germany had self-excluded from Legend Play four months prior, but his account was reactivated without his consent. After depositing over €3,000, he encountered issues with his email not being linked to the account and felt this might have been a scam. He requested a full refund. The Complaints Team rejected the complaint due to the player's lack of response to inquiries and failure to provide necessary information for further investigation.
LegendPlay Casino - Player’s account has been reactivated without consent.
Closed
Our verdict
Player stopped responding
Amount: €3,000
LegendPlay Casino
Safety Index:Above averageCase summary
Discussion
Public
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1 year ago
Translation
Good day,
I blocked myself from Legend Play about four months ago due to gambling addiction. About six weeks ago, I received an email stating that my account had been reactivated. Unfortunately, I was so stupid and driven by my gambling addiction that I had deposited over €3,000 until yesterday. Since I made a bonus request in the chat today, I was told that my email address wasn't linked to the account, and they played dumb when I asked for more information. My email address is stored in my profile there, and my comments were ignored. I am convinced this is a scam and that potential winnings will not be paid out. For this reason, I would like to request a full refund. Please support me. This is a scam casino; I have been playing online for a long time and have experience. Please contact the casino and demand that they pay me back my money. The fact that they have reactivated my account is already fraudulent enough, and they are taking advantage of my gambling addiction. Where is this casino located, and how can I take legal action against it?
Unfortunately, I experienced the same thing at Posido Casino and am convinced that these two casinos belong together. I will file a new complaint about this.
We are also happy to talk to you by phone if you have any further questions.
Thank you for your support.
Best regards
Tansel K.
Edited by a Casino Guru admin
Automatic translation:
Public
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1 year ago
Dear mexikaner,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Could you please elaborate on the issue with the email address not being linked to your account?
Thank you very much in advance.
Best regards,
Dominika
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1 year ago
Dear mexikaner,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
