Lazybar Casino - Player's withdrawal is delayed due to document rejection.

I won a small amount of money in this casino, 30% of this amount is my deposits, which is less than PLN 4,000 (E1,000).The casino, despite receiving all the documents, systematically rejects them. Despite the small deposit, it wants to verify my income, it received a 3-month statement from my bank account - it asked for a 6-month statement - it also received one, the statement clearly states what transfer is for salary and the name of my employer - it is easy to verify. The casino constantly rejects the document, asking for an official bank statement, but this is the official bank statement I receive - I am able to send for review these documents that clearly and distinctly confirm what is written here. Unfortunately, the casino is unreliable and it is impossible to carry out this verification because the rejected documents are fully correct. No other casino has ever rejected my documents like this.

Dear 15marcin41,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lazybar Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you have been a player at the casino?
• Could you please list which documents you submitted altogether?
• What is the format of the bank statement you provided to the casino for verification?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, thanks for contacting me. I've been a casino customer for about half a year now. I sent my identity documents, bank statement and address confirmation. The statement is in PDF format - you just received an email from me with this exact statement. The casino replies but these are general answers that don't say anything. You have all the information in your email.

Thanks for the provided information.

• Have you tried to explain to casino support that the name of your employer is listed in the bank statement and the salary is listed among the list of transactions?
• Could you please clarify which of the transactions on the bank statements are your deposits in the casino? (dates of the transactions)

Thanks for your reply.

yes, I wrote to the casino which transfers are my salary - I even indicated exactly which transfer in the email. The casino wants me to verify the legality of the income. I deposited money into the casino via cryptocurrency

let's ask the casino why they are making such a problem, I keep sending correct documents which are official documents and they still stop the withdrawal of funds

02.04

casino support again shows lack of knowledge about the case and lack of support. In the email sent to me they inform that they only received a statement from 1 month and 3 months are needed. In reality they received a statement from 6 months. They are not serious.

Thank you very much, 15marcin41, for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear 15marcin41,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Lazybar Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player has not been yet verified?

Thank you in advance for providing the information.

Hello!

We would like to inform you that the remaining documents required for verification are Source of Funds and Source of Wealth.

For Source of Wealth, we can accept the following documents: detailed bank statement in PDF format, showing this income (origin of funds) posted to your bank account in the last 6 months or more.

For Source of Funds, the eligible documents can be: a document (or several documents), showing the transfer of funds that you have deposited in our casino. This depends on the payment system you use and can be a PDF statement from your bank account/e-wallet for the last 3 months.

The documents provided so far do not meet these criteria, as the submitted bank statement covers only 1 month. Additionally, any bank statement sent must clearly display the account holder's name.

We kindly ask you to provide the correct documentation at your earliest convenience to proceed with the verification process.

Best regards,

Lazybar Casino

Why don't you write the truth? You received a statement from 6 months even only in 3 files because that's how my bank generates it. After all, you previously received a statement from 3 months and only then you wanted from 6. So how can you now write that you received a statement from only one month. That's how the conversation with this casino looks like. I also sent the documents to Casinoguru so they can confirm that the statement is from 6 months and meets the requirements that are written here. This casino completely does not understand what is written to them. This is a very unprofessional approach. I don't understand such a high rating of the casino since they can't even see the documents they received

Dear Marcin,

I have received the bank statement of 6 months (3 pdf files). It was very complex and detailed. However, I want to kindly ask you, if you could let me know

1.) Name of your employer

2.) Highlight your income in one colour

3.) Highlight the deposits into Lazybar Casino in different colour.

You do not have to do all the statements, only 1 could be enough (2months) and we can figure out the rest.

The best would be, if you could send it to me on my email - [email protected] , but also to the casino.

You can post it here as well and I will mark it as a sensitive information, so only me and Casino representative will be able to see that..

Thank you

I replied to the message by email

Thank you! I received that!

Could you please share this info with casino as well? Either through this thread, where I will mark it as sensitive information and only you, me and casino representative will see it, OR send them the info in the email. So it´s clear to them as well.

lazybar received detailed information on this subject from me. Exactly on March 26 at 21:59 they received an email from me to which they replied that they were expecting an official document from the bank. I think in the conversation between us we have already established that it is an official document. In my opinion, lazybar is acting deliberately to my detriment and has not done anything for a long time to complete the verification and their answers are unfortunately untrue.

Lazybar, can you please make some statement regarding this issue?

Dear 15marcin41,

can you do it, please?

the casino received the same documents from me that I sent to casino guru. Each document contains my full data and information about me. You have to be an idiot to think that page 1 of the statement is ok and page 3 is not, since each page contains exactly the same information about me - despite dividing it into 3 files, my full data and bank account number are everywhere.

If I am forced to, I will send a screenshot of the account where the attached documents are visible and they are the same ones I sent to casino guru. A question for Lazybar - why do you keep lying and making the verification process difficult when even Casino Guru believes that the documents received are very detailed. After all, you received a bank statement from 6 months ago and each file contains my name, surname, account number and address at the very top. Lazybar questions the credibility of the official bank document and for several months I have been writing lies and extending the verification process. Everyone who replies on behalf of lazybar shows huge incompleteness and lack of customer support. Lazybar should definitely have a lower credibility rating because even here they write lies and do not present reliable information.

Why was the 3-month statement insufficient? Why did the window with the documents I had previously uploaded disappear? Why was the 3-month statement insufficient? Why are you verifying my funds at all when my casino deposits were relatively small?

Unfortunately, the adventure with this casino is the worst experience in almost 15 years of adventure with online casinos.

I hope and deeply believe that no one will ever decide to entrust you with their funds again because verification taking half a year is impudence.

Currently, the casino does not show all the documents they received from me because one of the tabs was changed to another. The documents have been reloaded. Each of these documents is fully legible and the emails explain who my employer is and what my salary is. I wrote above when exactly you received these messages so that there would be no more doubts.

Dear 15marcin41, I can see, why are you so frustrated.

But, is it possible for you to upload documents you sent to us, to the casino´s website? If so, can you please do it so that Casino has it all how it´s supposed to.

Lazybar Casino, those 3 pdf files (3 bank statements), which each contain 2 months of bank statements have the same header, where there is players name as well as the bank account number. For that to reject it, you need to be more concrete what you are missing there or what you don't like it there. Feel free to send it to my email ([email protected]).

Thanks guys

Dear Martina,

We have sent you an email regarding the status of verification and the documents that have been uploaded. Kindly review it at your earliest convenience, and should you have any questions, please let us know.

We would also like to take this opportunity to thank [email protected] for uploading the bank statements to your casino verification profile.

Please note that for the Source of Funds verification, we require bank statements covering a three-month period (December, January, and February) that clearly show the deposits made to your casino account.

In the documents we have received so far, such transactions are not visible. You can see all your deposits in your account transaction history

We kindly ask you to upload the necessary documents to your verification page. Once received, we will review them as promptly as possible.

Best regards,

Lazybar Casino

Thank you Lazybar Casino for the email and documents attached, there was print screen of player's history of deposits in the casino and the amounts did not match any of the transaction in the bank statement.

Dear 15marcin41, could you please send the bank statement of the account which you deposited to the casino from?

Thank you

Lazybar Casino, are you able to clearly and distinctly state what you expect?

You expect a bank statement from me in which my legal income is documented and I present such documents - you know perfectly well what form of deposit I used and it was not a personal bank account, but you still expect a bank statement and do not accept that it does not show a deposit to the lazybar account?

In that case, one thing is clear, the documents you expect do not exist - because I cannot provide a bank statement in which deposits are visible because the account - because the deposit was not made using a bank account. So what do you expect? If we accept jeton as a bank account, why did you reject my statements from the jeton account? Now you reject statements from my personal account where my income is clearly visible - after all, that is what you expected. Why can't Lazybar clearly state what document it expects?

Does the person who is writing on behalf of Lazybar know the situation? How can you ask for a bank statement showing my income and at the same time reject it because you can't see the deposits into the account - after all, you as a company can see exactly what form of deposit I have chosen.

The conversation with lazybar is frivolous and leads nowhere. For several months the company has not been able to clearly specify what it expects.

The name of the tab is - Confirmation of funds. The last deposit was in the form of cryptocurrency - so why do you expect a bank statement if you reject it anyway?

The entire verification process is unclear and I can't imagine that this company has good reviews since even here during the conversation it is difficult to assess what document Lazybar requires. First they want to verify the legality of my income and a moment later the same document is supposed to contain different information. Unfortunately, even here the lack of competence on the part of the company's employee is visible.

I would like to inform you that I have no idea what document Lazybar expects and I don't know what exactly I should present and I don't think anyone has any doubts that it is difficult to understand all this.

I totally understand you Marcin..it wasn´t very clear.

Your bank statements state your Source of Wealth. Now you need to send the casino the Source of Funds. This mean that you send them (and also to me please) some prove where your crypto is originated from. This could be: purchase from crypto exchange or winning from another casino, etc.

Thank you

lazybar replied to my messages that I don't know who my employer is and that I have to prove the legality of my funds. They know perfectly well that I didn't use a personal bank account from Poland, so why did they ask about the employer? I would like lazybar to comment and for someone competent to do it. Unfortunately, some documents have disappeared in the verification panel, as well as some tabs. What does the casino expect from me now? Why can't they verify my account? Why doesn't even the person responsible for contact from the casino understand what's going on here?

Dear Marcin, can you please clarify exactly how you deposited in Lazybar Casino? Have you provided the Casino team the proof of deposit via that method?

Do I understand it correctly, that you have provided the casino your work contract that they can verify that you have a "regular" income?

The tab I need to verify looks like this - Proof of supervision

A result slip, bank statement, proof of winnings or other document that comes from your source within the last 90 days

the casino received a bank statement from me exactly the same as Casino Guru. Above confirmed receipt - and now rejected verification. Do you understand their actions?

Currently, this is the only tab I verify. After so many messages, we return to the message I wrote first when starting the mediation. I do not understand the verification process of this company, I have the impression that no one competent works there and even the person replying here does not know exactly what is going on in the company. The rating of Lazybar should definitely be lowered because the verification of the client is not clear, it is difficult to understand what their expectations are and questioning the credibility of an official bank document is already a scandal.

I used cryptocurrencies to deposit - my account verification takes 4 months and lazybar just rejected my bank statement as confirmation of the legality of my income. Do you understand anything from this?

The company lazybar asks for a bank statement, then thanks for receiving it and then rejects it, even though the bank statement is 100% complete, all data is visible. I think it should be clearly stated that it is difficult to understand the actions of this company and to recognize that their actions are deliberate and consciously work to my detriment. I demand that lazybar verify my account because the documents provided fully exhaust the data needed to verify the legality of my funds.

I will also add that the lazybar chat is also incompetent because after reading the question it disconnects my request, probably thinking that they don't know what to write.

Dear 15marcin41,

so it´s not clear to me if your Source of Wealth (your income) has been verified.

Additionally, regarding your Source of Funds (i.e., the specific origin of the crypto used for your deposits), please note that since the funds were not transferred from a bank account, uploading a bank statement alone is unfortunately not sufficient.

To proceed, please upload clear proof showing the origin of the cryptocurrency you used to deposit. This could include, for example:

• A screenshot or downloadable statement from a cryptocurrency exchange showing your purchase history (within the last 90 days),
• Documentation showing transfers or winnings from another licensed platform or casino,
• Or any other verifiable record that demonstrates how the crypto was acquired.

Please ensure the documents are dated and clearly show your name or account information where applicable.

The Lazybar Team PLEASE request what exactly the player needs to upload and what is required.

I verify the information that appears on my account. Note that the company disputes the legality of my income, which they themselves write about. The tab does not contain information about cryptocurrencies, nor has my payment to the account ever been the reason for rejecting verification. Let's wait until lazybar writes back what they mean because they probably have a problem determining why they rejected my bank statement since it meets all the requirements they wrote about above.

Hello!

To proceed with the verification process, we kindly request the following documentation to confirm the origin of the funds used for deposits made into our casino:

1. A recent payslip clearly showing your name and income details
2. Proof with any evidence showing transfers made to the cryptocurrency wallet account:

• A screenshot or downloadable statement from a cryptocurrency exchange displaying your purchase history within the last 90 days
• Documentation showing transfers or winnings from another licensed platform or casino
• Any other verifiable record demonstrating how the cryptocurrency was obtained and subsequently transferred to your wallet

Please ensure all submitted documents are clear, legible, and dated appropriately. This information is essential for compliance with our regulatory obligations.

Thank you for your cooperation.

Best regards,

Lazybar Casino

Thank you LazyBar Casino for clarifying.

Dear 15marcin41, can you send those documents to my email ([email protected]) as well?

Thank you

I don't know why the company still wants to verify my income since the documents provided clearly and distinctly confirm the income received from me, there is no longer an obligation in Poland to issue slips and no law obliges the employer to issue something like that and my employer does not do such things. I will provide the documents but I ask for an extension of the validity of this case because I am on a short vacation and unfortunately I can't do it at the moment because I don't have all the papers in the place where I am.

I am asking for an additional 7 days, I will be back soon and I will definitely continue to strive to resolve this matter and, above all, to award negative points to the lazybar company for deliberately hindering verification and their credibility should be limited because even in this conversation they demonstrate a lack of competence.

Dear 15marcin41,

I know you are frustrated, but casino has the right to ask for those documents. It´s very common procedure.

Sure, I can extend the timer for another 7 days. Enjoy your holiday

Dear 15marcin41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear 15marcin41, thank you very much!

Lazybar Casino, is this what you needed? Please let us know. Thank you

Hello, 15marcin41!

We have reviewed the documents submitted via email, as well as the links provided in your complaint.

At this time, we kindly request an official document confirming the origin of the salary received, such as a payslip or equivalent proof of income.

Please note that the documentation and links provided thus far do not meet the previously outlined requirements for verifying the source of funds.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,

Lazybar Casino

Dear Lazybar Team, thank you for clarifying!

Dear 15marcin41, now we know, that the only thing that can get you your money is that you send the casino your payslip. Once you send it, please let me know. Thank you

There is no such thing as a pay slip in Poland anymore. No law assumes that an employer must issue such a document - I work in a huge company and you have seen that I have clear income for my salary from my employer and lazybar also received documents that 100% confirm the receipt of my salary to the account from the employer. How can you say that the documents you received do not confirm my income and demand from me a document that my employer does not issue because currently no law in Poland requires the issuance of this document even at my request.

Is an employer obliged to issue a pay slip? According to the applicable provisions of labor law, an employer is not obliged to issue monthly pay slips to employees. March 26, 2025

https://poradnikpracownika.pl/-czy-pracownik-powinien-otrzymac-pasek-wynagrodzen

I am pasting the information provided by a legal adviser on one of his websites, such a thing exists but there is no law that requires the issuance of this type of document. A bank statement with a clear transfer to the account is 100% confirmation of the salary I receive.

Lazybar, why do you constantly make it difficult to withdraw funds and every now and then you question something else? Why did you want to verify your income earlier and did not reply that this document was incorrect, but requested documents from the crypto wallet and after receiving them you suddenly request a document that you have already received. Is verification in your company even possible?

Casinoguru, why does lazybar still have such a high credibility rating when you see that I cooperate as much as I can and lazybar continues to invent documents that no employer in Poland has to issue. The confirmation of my income is 100% my full and complete bank statement from as many as 6 months, which is also not a classic procedure, but lazybar constantly tries to make it difficult to withdraw my funds.

Personally, I think that lazybar should be reduced to at least weak credibility because after this time you can see how much the company works to the detriment of the customer and constantly invents new documents. Casinoguru you have my statement and you have stated that it is very detailed and contains not only my data but also full details of my employer and also the income from the salary is recorded as salary - in Polish WYNAGRODZENIE!

I completely understand what you’re saying. However, it's important to keep in mind that casinos are legally required to comply with anti-money laundering (AML) regulations, which include verifying a player’s source of wealth (SOW) or source of funds (SOF).

If a payslip has been requested but you’re unable to provide one — which is entirely reasonable in cases such as freelance work, informal employment, or when an employer is not obligated to issue payslips — there are usually other acceptable forms of documentation that can be submitted.

In addition to the bank statements you’ve already provided, the following alternatives are often suitable:

• Employment contract – A signed document that outlines your salary, employment terms, and employer details.
• Letter from your employer – On official company letterhead, confirming your position, income, and employment status.
• Tax returns or other official tax documents – Filed with your local tax authority and reflecting your reported income.
• Invoices or payment records – Particularly relevant for freelancers or contractors, these show ongoing income from clients or employers.

Submitting one or more of these documents, along with a short explanation of your situation, is generally enough to satisfy the verification process.

ask lazybar to answer is this the last thing they want in this sick verification? let's recall what it looked like

1. 3-month statement

2. 6-month statement

3. Pay slip

Yes, the company definitely still can't verify my income. This is pathetic. We know very well that the company does this on purpose and on purpose. Every now and then they have some problem and deliberately prolong the procedure. I am glad that other users can read the entire process that takes place here and will never set up an account with Lazybar or the entire company. Unfortunately, the company is not customer-friendly and the only thing I expect is for customers to lose money.

FIRST QUESTION

Lazybar, is this document the end of this sick verification?

Please answer

SECOND QUESTION

we also have to ask lazybar what else is waiting for since a pay slip is not a document that an employer has to issue to an employee today. Does what Casino guru wrote meet your sick expectations?

Please answer

Dear 15marcin41,

We would like to inform you that we still require an official document confirming the origin of the salary received, such as a payslip OR equivalent proof of income documentation.

Furthermore, as previously communicated, the cryptocurrency-related documentation and links submitted to date do not meet the specified requirements for verifying the source of funds.

If you are unable to upload the requested documentation through the platform, you may alternatively email it to us at [email protected]. We will ensure it is forwarded to the appropriate team for review.

Please be advised that we remain committed to operating in full compliance with our established terms and conditions, which are applied consistently and fairly across all cases.

Best regards,

Lazybar Casino

what a stupid company, as usual zero answers to the question. You get what you wanted and it still doesn't suit you.

1. You wanted a statement from a cryptocurrency wallet, where it was written that it can verify my income?

2. You received a statement from a bank account where my income is shown, why didn't you answer the question what is the appropriate document confirming income for you? Is my PIT settlement for 2024 the appropriate document?

I hope that everyone reading this case will never decide to open an account with this company because as you can see even the person answering here on their behalf avoids answering questions and the case will soon drag on for another month and I still don't have my funds and the company is deliberately holding them. I cooperated with this company but I simply have no words and what this company is doing is simply deliberate action and plain fraud what they write here.

You ask in the email for confirmation of payment from the wallet - after all, these documents have long been uploaded to the website - you have them all. Why are you asking for the same documents again?

Dear 15marcin41,

If your employer cannot provide a payslip, we can accept an employment contract confirming your position. Please note that a bank statement alone is not sufficient documentation. Complete information regarding necessary documentation has already been provided via email.

We strictly adhere to our Terms and Conditions, specifically our AML policy point 3.3:

• Users must provide all information to the Company which we reasonably require in order to adhere to jurisdictional requirements and to manage money-laundering or financing of terrorism and economic and trade sanctions risk, or to comply with any laws or regulations in any jurisdiction.

Best regards,

Lazybar Casino

dear lazybar

I have never had a problem with verifying an account in any online casino. Do you know why? Because no casino wanted new documents from me all the time, but there were clear guidelines on what to provide to verify the account. Do you know what verification looked like for you and how it continues to look?

A bank statement, not another statement from 3 months, ok no, no, we ask for a statement from 6 months.

Well, it was too boring, now a confirmation of a cryptocurrency deposit, ok, since I sent it, let's go back to the statement, yes, it does not confirm income at all, after all, the user is definitely hiding something - it's an employment contract. ETC ETC

There are many online casinos on the Internet and each is subject to AML - I have not met any that question the documents sent and believe that a bank statement (I go to this statement personally because the ones generated by the applications are insufficient for you) is not sufficient as verification of the source of income.

Looking at the entire verification process, anyone who reads this conversation will know that you are simply shameless and do not respect users who have won any money and your only goal is to prolong and make it difficult.

It is also hard not to notice that you are also unable to answer questions - both casinoguru and I asked if there are any more documents or is this the end of verification - unfortunately you are unable to provide an answer, which indicates that in a moment you will ask about a selfie with my boss. You are shameless and even if this process reaches the end, you should receive negative points in the credibility ranking because it is not about the documents themselves but about the time it takes to verify and the way you request further documents - he is simply shameless

Dear Marcin,

I completely understand your frustration—this process has been lengthy, and I know it hasn’t been easy. That said, the requirement is quite straightforward: the casino needs either a payslip or an employment contract confirming your position.

Without documentation that clearly shows the source of your income, the casino is unable to process your withdrawal, as per standard AML regulations.

At this point, it’s your decision—either you provide the requested documents, even if you disagree with the process, OR you may choose to escalate the matter by filing a complaint with the Curaçao Gaming Authority.

Please let me know how you’d like to proceed.

ok, I'm sending the contract to you by email and also to lazybar. Exactly the same photos.

Dear Marcin, thank you very much, I have received your contract!

Now, please let me know the update from the casino! Thank you so much for cooperation!

Hello, Martina - thank you for your help and patience in handling this matter. The document received clearly and decisively shows my contract with the employer, transfers in my account also show transfers from this employer. Everything is clear, legible and transparent.

1. Lazybar received a 6-month statement from my bank account (previously 3 months)

2. Lazybar received a contract with my employer confirming my salary.

Lazybar continues to make it difficult to pay out funds and rejected my document and in response wrote - attention Martina, you will laugh

document confirming the transfer of funds to lazybar - Yes, yes, a document confirming the transfer of funds, so they received it from me - after receiving that document, they demanded an employment contract - now they are writing again that they want those documents and something confirming my legal income.

Is it really impossible to determine who my employer is and who transfers the salary, having such complete and extensive documentation?

Hello lazybar what the F*** is the problem?

Can you read? You have a full set of documents - official f****** documents that f****** confirm my salary

I hope many people read our conversation because what you are doing is a parody. You are behaving like clowns

Does anyone know what documents you received. Is there someone responsible in your company who will look through the documents you receive - what the f*** is wrong with them? what the f*** is not visible?

I apologize Martina, but the verification in this company and the fact that they deliberately make it difficult to withdraw funds is already very visible. This is not about the AML policy because my documents are extensive and obvious. The company asking for the documents it has again simply makes it seem ridiculous.

Martina, seeing the actions of the lazybar company, regardless of the situation, can we give it black points? I guess you also share my opinion that this verification is a comedy.

Dear Marcin, I totally get your frustration and anger!

That said, I believe it would be very helpful if Lazybar Casino could provide more specific feedback on what exactly is unclear or unsatisfactory about the submitted documents. Clearer guidance would allow us to better address the issues at hand.

From what I’ve seen, the player has provided both a bank statement and documentation regarding their source of funds and source of wealth. While I agree that the bank statement may have been a bit difficult to interpret, it seems that the necessary information was included.

Could you please clarify if there's something that doesn’t add up, or if there are particular concerns or suspicions we should be aware of? Feel free to write me directly ( [email protected] ).

Looking forward to your feedback.

Hello!

We would like to inform you that the employment contract has been accepted, but the question of Source of Funds remains open as previously stated.

Due to this, we require:

- Bank statement * * 7965 for the last 3 months. Your name, bank account number, and all details should be visible. This can be a PDF file with your name and bank account number.

We also require information about transferring your salary to this account for all provided paychecks, similar to what was provided previously.

Please upload the documents to your verification page, and we will check them as soon as possible.

Best regards,

Lazybar Casino

lazybar hello fu** - are you normal? You got a bank statement for 3 and then for 6 months where it clearly shows the income from my employer, which not only I wrote to you in the email but is also on the contract. Why are you so f******* difficult? Are you asking for the documents you have? Has anyone reviewed the documents you received or are you deliberately delaying the verification by constantly talking the same shit?

Hello Marina, can Casino guru put negative points on lazybar because you probably have no doubt that the company is deliberately making the verification process difficult and asking for the documents you yourself wrote about earlier. They don't even read what is written, they just automatically write that they want more documents, but they ran out of documents, so they want the same ones again.

Interestingly, on my profile the employment contract was rejected - here it says that it was accepted. What a fu***** mess.

Lazybar, are you reading the conversation or are you replying without using your f****** brain. After all, a moment earlier there was a conversation about a bank statement and Casino Guru also received it. Why are you lying?

Martina, I would like you to point out to lazybar that they deserve negative points and a drop in credibility because I remain helpless, lazybar is not interested in AML - their goal is only to drag out the verification, which has been going on for half a year now and there are no more documents I can send.

People at lazybar verification takes half a year! A bookmaker worth recommending, a hit of 2025! They get documents and then ask for the same ones again even though they have them sent and they themselves wrote about them earlier. A bunch of criminals.

Martina, is there a possibility that we could write complaints to the body issuing the license to Lazybar? Their behavior is inconsistent with any verification standards and from the beginning there is a lack of cooperation and deliberate extension of this fu**** period.

Martina, it would be great if you took a fairly firm stance because you have all the documents - you could clearly state that the documents received by you and lazybar contain all the information that the company wants and there is no possibility of providing other documents than those they received because they received official official letters!!! please

Dear 15marcin41, We are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us.

Thank you for being so patient.

so what is unclear at the moment? there is an employment contract - there is an account statement where the salary from the employer is visible - the salary is higher because working in a casino, as a casino should know, involves the fact that there is salary + tips. What is missing at the moment? I do not believe that this is a standard verification procedure for every customer.

Can you tell me what is unclear?

Hello!

We apologize for the delay.

Dear Martina,

We have sent you more information via email.

Best regards,

Lazybar Casino

My account verification has been going on for half a year now, why haven't I received any information from you? You have all my documents, you asked for everything. Why can't you explain in such a long time what you don't understand? You wait until the end of the time, when there is less than 24 hours left, and you reply that you are sorry and send an email to casino guru and not to me? Why are you behaving so frivolously? I also expect information why it is taking so long and why you are blocking my funds for so long. OMG !!!

Martina if You are on vacation then rest but when You deal with the matter you can inform me about how the talks are going and what is going on

I would like everyone who reads this case to know that the company lazybar has nothing to do with reliable verification, is completely unhelpful to the player and after receiving all the documents is unable to say what the problem is but does not want to pay the money.

No one informed me in an obvious way by e-mail why an employee of the company, based on an employment contract and a bank statement from 6 months, is unable to state that this company is paying me money and that I can have funds for the game.

Rudeness

Impudent behavior

Lack of communication

Unnecessarily extending under the pretext of AML, although not many deposits have been made

Deliberate action against the player

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

Half a year of verification and asking for the same documents are also normal Lazybar procedures

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

NEVER CREATE AN ACCOUNT AT LAZYBAR!!!

Dear 15marcin41,

I’m truly sorry that this process has taken such a long time — your frustration is completely understandable, and I sincerely empathize with you.

I was the one who reached out to Lazybar Casino to understand why they were requesting additional documents from you. They explained their reasoning.

That said, in an effort to help move things forward, may I kindly ask you to provide your most recent bank statement covering the last three months, including the full transaction history. This statement must be identical in format to the previously submitted and accepted documentation as this will help avoid further delays.

I can completely understand how exhausting and frustrating this has become, and honestly, I just want you to receive your funds and see this case resolved as soon as possible.

Thank you for your patience and cooperation.

I provided the company lazybar with a 3-month statement, then a 6-month statement - why should I go to the bank again for another statement? The ones generated in my application were rejected by lazybar, so I have to go to the bank again to get a statement. The same documents all the time, you never wrote openly that lazybar deliberately extends the verification. Never in my life have I encountered such document verification in which the company openly disrespects the player. What is happening at the moment is absurd.

After this whole affair, will you award lazybar negative points? You probably have no doubt that the company is doing this deliberately and it has nothing to do with identity verification?????

I will try to provide the statement within the next few days but it will require another visit to the bank and after all, like everyone else, I work and have my own private duties.

2 statements from the bank are not enough - what an absurdity.

I completely understand that you're feeling upset — and your frustration is valid.

This time, the bank statement needs to cover the most recent months, rather than older periods like December, which were submitted previously. The casino is requesting this to confirm that you currently have sufficient financial means to support your gameplay.

Thank you for your continued cooperation and patience.

The statements sent to the casino covered the period the casino asked about, there was a period of 3 months, then it was 6 months. Salaries were paid, asking me again for a statement is crossing the border of absurdity. The fact that verification takes half a year is the fault of the casino, which regularly rejects documents and deliberately makes this process take so long. And when there is nothing to find fault with, it invents another bank statement. I don't know how anyone opens an account in such a negatively oriented company. I will provide this statement, of course, but the company lazybar is just shit.

It should be clearly stated that Tendersoft B.V. is not reliable and you should not open accounts in companies it operates.

The statements were from the period when I opened the account - I no longer intend to cooperate with this company, so what is the point of sending another statement when the previous ones clearly confirm my salary from work. I am currently interested in closing my account and withdrawing the funds, the casino can close my account and withdraw all the money. After all, no normal person will be willing to continue cooperation after a six-month verification. No wonder my statements are from that period, after all we are talking about the period of use of the account.

So why new statements when I clearly express my desire to close the account?

I understand that you’ve had a very frustrating experience with the casino, and I truly sympathize with your situation. It’s clear that this has been more challenging for you, especially given that you're unable to provide the originally requested documents due to circumstances beyond your control.

That said, in my experience, it's often more effective to meet the casino's documentation requests directly rather than focusing too much on the reasoning behind them — even when they seem difficult or unnecessary. This usually helps to move the process along more quickly.

At this point, the casino has indicated that they still haven't received suitable documentation to verify your Source of Funds. Specifically, they need to confirm the origin of the crypto used for your deposits — a standard requirement to ensure the funds genuinely belong to you.

Unfortunately, blockchain explorer links on their own aren't enough. However, documentation from recognized blockchain platforms or complete transaction records are acceptable. If you're able to provide any of these, that would be ideal and likely the quickest resolution.

If that’s not possible, the casino is requesting a bank statement instead — as you’ve successfully provided before. This time, however, the statement must:

• Cover the last three months
• Include the full transaction history
• Be in the same format as the previously submitted and accepted documentation

I know this process isn’t easy, but providing one of the accepted forms of documentation will significantly help move things forward.

Please let me know if I can support you further with this.

my statement from the last 3 months will not show the purchase of cryptocurrency because I did it much earlier and now I am using them for which I have full right, the funds belong to me. Additionally, I am using legal funds from my job. So what does the casino want from me? After all, the statement from the last 3 months is not related to my operations on lazybar because I did not place any bets there during this period. Of course I will send this statement, where should I send it, I understand that on the lazybar profile? This is absurd - my current history from the last 3 months has nothing to do with my lazybar account. A situation like from a comedy

official statement from my bank account from the last 3 months has been added to the lazybar website

I don't know what the lazybar company is about - confirmed legal funds that occurred with my employer, then from 3 months, then from 6 months, now there has been a withdrawal from 3 months.

I am almost 40 years old, I have the right to operate cryptocurrencies acquired in different periods - no company has ever verified me in such a way. This is something that should scare everyone from opening an account with this company. The case has been going on for 7 months - all documents are provided one by one - the company wants documents again, this time during the period in which I had no activity on the website, which is completely incomprehensible because it has no impact on my game at lazybar.

The problem is that the company does not specify what it expects and I do not understand what this is all about

I know.. I understand that this situation is frustrating. However, the casino is within its rights to request these documents in accordance with their AML (Anti-Money Laundering) policy.

BUT, since they’ve agreed that a bank statement covering the last three months will suffice, I’ll await their response.

Should you have some update, please let me know.

I understand the AML policy, but if they received all the documents, that should be enough. Requesting more of the same documents beyond my account period is completely groundless. I no longer use this account and never intend to have anything to do with this casino again. The entire verification process takes too long and is unjustified. Remember, I deposited very little funds; other players, as evidenced by discussions on forums, deposit more and don't have such problems, which clearly indicates the casino is doing this on purpose. Furthermore, I'm also concerned about the way my documents are verified – the casino rejects them without any basis, suggesting something is illegible. Everything is clear and legible, and each document is an official document.

Lazybar accepted my statement, but my account is still unverified. There are no more documents I can send you. I have legal income, which you confirm. I have the right to have cryptocurrencies in my various wallets for years. I still have cryptocurrency purchases and withdrawals on Revolut. What else do you want from me? This has nothing to do with AML verification. It's simply a deliberate action, and I will definitely describe the whole matter extensively on Polish websites, because at this point, Lazybar is showing what a circus it is.

Apparently, Martina, you've determined that a statement is sufficient. You're refusing to admit that Lazybar is deliberately working against me and that this has nothing to do with normal verification. Maybe now you'll admit I'm right and give them black points because they deserve it. I'm almost 40 years old, I've been earning legally for many years, and they still question my credibility. A bunch of idiots.

Dear Marcin,

I completely understand your frustration, and you have every right to feel this way. This process has already taken far more time than it should have. Since your statement has been accepted, it does seem like it’s now time for the withdrawal to be processed.

Dear Lazybar Casino,

Could you please clarify why the player’s account has still not been verified? As mentioned in my previous email, the player has submitted all the documents he was able to. At this point, we kindly urge you to complete the verification process and proceed with the withdrawal.

Thank you in advance for your cooperation.

What a stupid company run by scammers. I told you this isn't about AML, their actions are deliberate, and they just want to prolong this process because this company has no shame. I'd appreciate it if you agreed with me and finally informed Lazybar that they'll receive black points because what they're doing is simply a lack of etiquette and respect for the player.

It seems You were also scammed by them. There are no more documents I can send, and my account is still unverified. I recommend discrediting them because they are currently holding my funds for no reason.

Lazybar is a complete joke. I've been asked about where my funds come from, my salary, and my profession. Don't you think my documents answer these questions? The company is asking me the same thing again, only the question is worded differently. You have all the documents that answer these questions, so what the fuck am I supposed to do now is answer them in writing. Is the sun burning your fucking head?

Furthermore, they supposedly informed me that the statement of claim would end the case, and now they're asking the same questions again. You're fucking crazy.

Martina help me, lazybar is stupid 😕

Please clarify this with them because they're deceiving you too. They received all the documents, and my cryptocurrencies come from purchases made many years ago and from winnings from other casinos. You have all my documents. You're all screwed up, and on top of that, you're making fools of yourselves here, and the whole world is reading this and laughing. Soon, all of Poland will be laughing because I'm posting this case everywhere. You're screwed :)

Lazybar is also asking me for proof of my financial resources – does this whole circus have to continue? It all looks like someone out of their mind is running it. Lazybar, please forward the information you sent me to Martina – you're asking for the exact same thing you just accepted. Does anyone actually work at your company?

Martina, can't they just blacklist this company? This is a mockery not only of me but also of you. You were also lied to by them, and after receiving your employment contract, the SCAM LAZYBAR company is asking for your employment contract again. They're completely screwed!

Dear 15marcin41,

Please note that we operate strictly in accordance with our Terms and Conditions, which you agreed to upon registration.

As outlined therein, we reserve the right to request KYC (Know Your Customer) verification and must comply with strict AML (Anti-Money Laundering) regulations.

Each document you provide is carefully reviewed. However, the documents and crypto links submitted so far do not provide evidence of the crypto deposits made to your casino account.

Therefore, we kindly ask you to clarify the origin of the crypto funds used for your deposits, including:

• When the funds were acquired,

• Where they were acquired (platform, exchange, wallet provider, etc.),

• Which method was used for acquisition.

Additionally, we have sent you a Source of Wealth Questionnaire, which can be completed in just a few minutes. We kindly await your response.

Please be aware that this is standard documentation, and failure to provide this information may raise compliance concerns.

If you have any further questions or need assistance, please feel free to contact us or email us directly at [email protected]. We will assist you as quickly as possible.

Best regards,

Lazybar Casino

You're writing nonsense. You sent a questionnaire asking about things that you only answered when you received a document confirming your employment from me, you idiot. Besides, why was a bank statement supposed to complete the verification process, but it didn't, you idiot?

I understand the regulations, but you've been asking for new documents for six months now, and you still think you're not doing it on purpose. So, you idiot, write all the documents you want instead of lying. You're f****** pathetic.

I'm 40 years old and have been working for the same company for over 10-15 years. I deposited less than my single paycheck on your website. You do AML for every client with such a small amount. You're like a dog barking because it doesn't know what to write. You're making a fool of yourself, and that's all you're doing. I'm 40 years old and the deposit on your website is a fraction of my earnings, and you're writing about AML. You're a fraud.

Martina I send the documents but can you write that I was cheated by this company? Now ?

Dear everyone..

According to my knowledge, the player submitted everything he could to meet casino´s requirements. Since it was not enough for the casino, we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

Dear Marcin, There is one more option for how you can try to resolve your issue or speed up the process - I recommend you contact the gaming authority the casino is regulated by Curaçao and submit a complaint directly to them. You can find more about their complaint resolution process HERE, and general information regarding complaint processes with regulators HERE.

In case of any questions or news from the regulator, do not hesitate to contact me at [email protected]

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Martina, Casino.Guru

We’ve reopened this complaint at the request of Lazybar Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

We have received the message from the casino that the account has been verified and money were sent to the player.

Dear 15marcin41,

can you please give us an update? Have you indeed received your withdrawals?

Dear 15marcin41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Casino sent us message:

"We would like to provide an update regarding the matter.

After submitting the required documentation, the user account was verified, and the withdrawals of his full balance were processed on our side on the 13th of August to the player's cryptocurrency wallet. The account was later closed as per administrative decision, in accordance with our Terms on point 10.3.

As crypto withdrawals are almost instant, the funds should have been received already, and we have no communication with he player that this was not the case.

We are attaching screenshots from our system confirming that the withdrawals have been processed, which cannot be shared on the forum as it is internal information of our system."

So due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further confirmation of receiving the funds. As a result, we must close this complaint.

Thank you for your understanding.

Best regards,

Martina

Casino.Guru