Lapilanders Casino - Player demands a refund from the casino.

After playing here for a long time, I found out that the casino operates illegally. In addition, they have repeatedly refused to close my account. That's why I asked for a refund of lost money. However, there was never any reaction to this. According to European law, due to the lack of the license, the terms and conditions can be declared null and void and they are therefore legally obliged to repay. In addition, I could make additional damage claims for repeatedly refusing to close my account. If we agree to a settlement, I will leave that behind.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lapilanders Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Have you unsubscribed from the casino's marketing communication?
• What were the reasons given to the casino for account closure?
• Could you please share your requests and the responses of the casino to your requests for account closure? Send the information to my email at tomas@casino.guru

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

this casino offered me a refund of 1.500 for this casino, sons of slots and lapilanders. In total i lost around €10.000 om these casino’s so i didnt accept it. They tried me a few times and pushed me to agree for this settlement with this casino. (But it was not only for this casino but for all the casino’s from L.C.S. Limited). After i gave a counter offer the never reacted anymore

Thanks for the explanation.

I went over the communication you provided via email.

We can't argue that the casino should refund your deposits due to a missing license. We can pursue the case only in case the casino failed to protect you, and you provide evidence of such an incident. We can't accept unsigned settlement propositions as evidence of any kind.

If there is any evidence that you asked the casino for help in order to protect yourself from further playing, kindly supply it to my email at tomas@casino.guru for review.

Looking forward to your reply.

I asked them many times in the livechat. Only the casino can find back these conversations. Besides that, the agreement is unsigned but i can show it was sended by the casino

Thanks for the explanation.

We can confront the casino regarding the return of funds that were played down only with evidence that you informed the casino of your gambling problems. If there is no evidence or acknowledgement, the casino should have protected you; we are unable to confront them about the failure to protect you.

Please let me know whether it's possible for you to recover any evidence to support your complaint; otherwise, it will be closed.

The evidence is in the livechat. Please ask the casino for a transcription of every chat with me

Sadly, without this evidence, we can't confront the casino about the incident. If you happen to recover the relevant live chat transcripts or acknowledgement from the casino about your player protection attempts, don't hesitate to contact us again regarding the issue.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.