Lalabet Casino - Player’s refunds have been refused after bypassing self-exclusion.

I admitted to this casino that I made a second acciunt to avoid self exclusion, something that's against their TOS. I then requested a refund of all deposits, which I shouldn't have been allowed to make in the first place and they refuse to do so. I simply want my money back which, again, they shouldn't have accepted in the first place and be done with them. It's my responsibility to honour my self exclusion, but it's their responsibility to check better for multiple accounts of one person.

Dear UntilDC,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please let me know how you opened the second account at the casino? Did you use the "Quick registration" option or the regular registration? If you chose the regular registration, did you submit the same name, surname, and address as in your first account?

Have both of your accounts been verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi, I did use a different name then the original account, however, the email adressen where practically the same, off by one letter, both account though, the original and second one, never where verified and I never got asked to

Hi, are there any updates on this yet?

Dear UntilDC,

Please understand that if you used a different name and different email addresses, the casino system could not have detected that your first account had been previously self-excluded. Moreover, it's important to always submit correct personal information during registration. I am sorry but in this case, we cannot help you retrieve your lost deposits.

This complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.