The player from Germany raises concerns about player protection after blocking the casino's domain through Gamban on March 15th. Despite this, she accessed the casino again via a different unblocked domain, leading her to make deposits and continue playing. She requests an investigation into the casino's practices, which she believes undermine protective measures.
KukiMuki Casino - Player reports issues with account protection measures.
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KukiMuki Casino
Safety Index:Above averageCase summary
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17 hours ago
Translation
I would like to file a complaint regarding player protection.
On March 15th, I had the casino's domain actively blocked via Gamban to protect myself from further gambling. After that, access to the original site was no longer possible.
I deliberately relied on this protective measure because Gamban is a widespread and effective application used precisely for this purpose.
Subsequently, I became aware of the casino again through promotional emails, but via a different domain that was not blocked by Gamban. Using this alternative domain, I was able to access the casino again, make deposits, and continue playing.
I noticed that the casino uses a large number of different domains. This made it very easy to circumvent the security measures I had implemented.
I am aware that I did not set up a direct self-exclusion at the casino. Nevertheless, I actively took measures to protect myself and relied on their effectiveness.
In my view, the use of numerous domains and the continued advertising via email poses a significant problem in the area of player protection.
I therefore request that this matter be investigated and that the operator be contacted.
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2 hours ago
Important notice:
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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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2 hours ago
Dear LaJenny7,
Thank you for sharing this. It’s completely understandable that you feel let down, especially after taking steps to protect yourself. Using Gamban was a positive first move, but unfortunately it isn’t always enough to fully block access, especially when a casino operates under multiple domains.
For the casino to carry full responsibility in restricting your access, applying for a direct self-exclusion with them is very important. This is the measure that obligates the operator to block your account and stop any further access or marketing. It’s also important to note that a self-exclusion with just one casino isn’t always sufficient when several casinos operate under the same network.
Do you have access to your account?
We’re here to support you and can assist you in reaching out to the casino and applying for self-exclusion.
Regards,
Jean
