Koru Casino - Player's withdrawal has been confiscated.

Hi,

I need your help as Koru stole my money that I won from them. I made a withdrawal of 300 euros, and today 13/04 received an email that the withdrawal was canceled and they had returned the deposit to my account (26 euros). I contacted chat, and then received a message that "Due to administrative decision, funds were deducted" So I have played at the casino for many years on several 100 sites. I have never experienced that they simply steal money. 

- I am verified

- This is my first withdrawal on your site.

Hope you can help me here!

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Dear Hansenboss,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered.

Thank you for providing the screenshots — they are very helpful. From what I can see, your withdrawals of €300 were rejected, and you were informed that the funds were deducted due to an "administrative decision," without any clear explanation. I understand how concerning and frustrating this must be.

In order for us to better understand the situation and proceed with the investigation, I would like to kindly ask you to clarify a few important points:

• Could you please confirm the origin of your balance — was it accumulated through real money play or using a bonus?
• Have you received any further explanation from the casino (via email or chat) regarding what this "administrative decision" refers to?
• Is your account currently still active, or has it been restricted/closed?
• Have you already contacted the casino via email as suggested? If so, did you receive any response?

If you have any additional communication with the casino (emails, chat transcripts, or clearer screenshots), please upload them here or forward them to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela