Kiwi's Treasure Casino - Player’s withdrawal is delayed and inaccessible.

I had $500+ of winnings that i chose to withdraw a couple weeks or so ago now, it was sitting as pending withdrawal for a few days then i got told to verify my account. I had trouble doing that cause i have changed addresses since creating the account. I sent them an email and i believe my account is now verified.

When I try to access withdrawal transaction history it opens a window saying login failed. I cannot see any trace of my winnings. I have emailed them and have had no response.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kiwi's Treasure Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible?
• When did you register the account in the casino, and when did you move?
• Was your account previously verified with documents containing your old address?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your attempts at communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas