The player from Germany hit a jackpot of over 70,000 euros at Black Lounge but only received a payout of 115 euros. Despite multiple communications with the casino's support team, she has not received any response after 48 hours regarding the situation.
Kingmaker Casino - Player’s winnings have been delayed.
Opened
Current status
Waiting for player to reply
6d 14h 5m 43s
Kingmaker Casino
Safety Index 3.6 LowCase summary
Discussion
Public
Public
2 days ago
Translation
On May 30th, I hit the jackpot.
It was over 70,000 euros, for which I received the red bell with the text "Grand" at Black Lounge. I was paid out 115 euros.
I then spoke with Pepe, Georg, Freya, and Renate in the chat. They all forwarded the information and assured me that they were working on it as quickly as possible. Is it normal that there's been no response after 48 hours?
Automatic translation:
Public
Public
9 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
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Public
Public
9 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kingmaker Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Did you achieve your current balance with the help of a bonus?
- Do I understand correctly that the remaining balance was removed?
- Could you please share with me your communication with the casino regarding the issue and other supporting evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
