The player from Italy reports a missing deposit of 200 euros made on February 25th, which was deducted from his bank account but never credited to his gaming account. He has documentation from the bank confirming the transaction.
Kingmaker Casino - Player’s deposit is missing from account.
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Kingmaker Casino
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4 days ago
Translation
Good morning,
After further consultation with my bank, I was told that the 200 euro transaction made on February 25th was correctly accounted for on March 2nd.
The bank rightly claims (as per the attachments) that the 200 euros were therefore deducted from my bank account but were never credited to my gaming account, neither on February 25th nor on March 2nd.
Therefore, the 200 euros are currently missing from my gaming account.
The transaction key provided to me by the bank is the following: 01ZE09B20260302IY194043236334
Automatic translation:
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16 hours ago
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16 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful deposits into this casino before?
- Could you please forward me the conversation between you and your bank confirming that your transaction reached the recipient? My email address is veronika.f@casino.guru.
- Also, please forward me the communication with the casino customer support regarding this issue, and your bank statement starting from the date you made the transaction that has not been credited to your casino account until today.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
