Kingmaker Casino - Pelaajan talletus puuttuu tililtä.

Good morning,

After further consultation with my bank, I was told that the 200 euro transaction made on February 25th was correctly accounted for on March 2nd.

The bank rightly claims (as per the attachments) that the 200 euros were therefore deducted from my bank account but were never credited to my gaming account, neither on February 25th nor on March 2nd.

Therefore, the 200 euros are currently missing from my gaming account.

The transaction key provided to me by the bank is the following: 01ZE09B20260302IY194043236334

Buongiorno, 

dopo ennesimo consulto con la mia banca mi è stato riferito che la transazione di 200 euro effettuata in data 25 febbraio è stata correttamente contabilizzata in data 2 marzo.

La banca sostiene giustamente (come da allegati) che dal mio conto bancario pertanto i 200 euro sono stati detratti ma nel conto gioco non sono mai stati accreditati, ne in data 25 febbraio, tantomeno il 2 marzo. 

Pertanto attualmente i 200 euro mancano nel mio conto gioco.

La chiave dell'operazione fornitami dalla banca è la seguente: 01ZE09B20260302IY194043236334

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• Could you please forward me the conversation between you and your bank confirming that your transaction reached the recipient? My email address is veronika.f@casino.guru.
• Also, please forward me the communication with the casino customer support regarding this issue, and your bank statement starting from the date you made the transaction that has not been credited to your casino account until today.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika