Kingmaker Casino - Player’s account has been closed.

Hello, KingMaker Casino won't pay me 17,600 PLN. I've had an account there for two years and have never had any problems with withdrawals. The account has been verified for two years! I won this money in February and haven't played for three weeks and have been trying to withdraw the money. They paid out 2,000 PLN and didn't pay the rest of the 17,600 PLN. They closed the account on Saturday. I requested withdrawals, but they reversed them and closed the account. I didn't have multiple accounts! I didn't use the bonus! They limited me to 5 PLN and then closed the account. I just want my winnings back.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what games you played to accumulate your winnings of 17,600 PLN?
• Could you kindly forward me the email you received from the casino after your account was blocked to veronika.f@casino.guru?
• Was your casino activity or your sports betting activity limited to 5 PLN shortly before your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika