Kingmaker Casino - Player’s account has been closed.

Hello, KingMaker Casino won't pay me 17,600 PLN. I've had an account there for two years and have never had any problems with withdrawals. The account has been verified for two years! I won this money in February and haven't played for three weeks and have been trying to withdraw the money. They paid out 2,000 PLN and didn't pay the rest of the 17,600 PLN. They closed the account on Saturday. I requested withdrawals, but they reversed them and closed the account. I didn't have multiple accounts! I didn't use the bonus! They limited me to 5 PLN and then closed the account. I just want my winnings back.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify what games you played to accumulate your winnings of 17,600 PLN?
• Could you kindly forward me the email you received from the casino after your account was blocked to veronika.f@casino.guru?
• Was your casino activity or your sports betting activity limited to 5 PLN shortly before your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I played regular sports bets, mostly tennis, for 1,000 PLN or up to 3,000 PLN. I didn't use any strategies or play with any systems. I'll send you a screenshot of what they wrote in the chat when they blocked my account. I'll send it to your email address. Yes, that's right. They limited me to 5 PLN shortly before the account was blocked. Two weeks before, I stopped playing for that 5 PLN. I just started withdrawing money from my player account. They didn't pay out the rest of the 2,000 PLN.

When I tried to log in yesterday, it said that we were analyzing your account. When I asked about the funds in my account in the chat, the chat lady replied that I should wait for the administration's decision via email. They still haven't paid out the PLN 17,600.They only paid out 2000 PLN in February

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika