Kingmaker Casino - Player's account closure request is ignored.

Hello Casino Guru Team,

I am submitting a complaint regarding Kingmaker (kingmaker-3322.com).

I have repeatedly requested the permanent closure of my account due to responsible gambling concerns. Despite multiple requests, the operator failed to take timely action and did not close my account.

As a result, I was still able to access my account and continue gambling, which led to increased financial losses.

I consider this a serious responsible gambling failure and a breach of player protection obligations.

I request your assistance in mediating this dispute with the operator, including review of the handling of my account closure requests and consideration of financial harm caused after my first request to close my account.

I can provide full email evidence and timestamps of all my requests.

thank you

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Dear irem2103,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@kingmaker.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru? Do I understand correctly that you still have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina