The player from Germany had requested a withdrawal on March 28, 2025, but faced delays attributed to high utilization and excessive requests. He had completed the verification process but believed the excuses for the delay were unreasonable. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player and closed the complaint for the moment, while noting that the player could reopen it in the future if desired.
King's Chip Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €750
King's Chip Casino
Safety Index 0.0 Very lowCase summary
Discussion
Public
Public
1 year ago
Translation
Withdrawal requested on March 28, 2025. 7-21 working days are just excuses. There were delays due to high utilization and ridiculous requests. If a casino has to pay out so much, then it's doing something wrong.
Verification is also complete
Automatic translation:
Public
Public
1 year ago
Hello Chaser361,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with King's Chip Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translationno was the first withdrawal
KYC verification passed
All bonus requirements met
Automatic translation:
Public
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1 year ago
Hello Chaser361,
Can you clarify since when exactly is your account verified?
Additionally, please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.
Looking forward to hearing from you.
Regards,
Nick
Public
Public
1 year ago
Dear Chaser361,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
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1 year ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Nick
Casino.Guru
