King's Chip Casino - Player's withdrawal has been delayed.

I have had my first 3 withdrawals paid out in the matter of days. My now 4th of £1400 has been in the processing state since 15th July.. now August 12th. It says 7-21 buisness days so tomorrow will mark 21. I have repeatedly been on live chat to be told the same nonsense from what I can only assume is AI. I have emailed support and a "vip manager" and had no reply. A whole calendar month is wild to wait for a payout, let alone after that still not being told or have any clue if/when I will see this money. Is there anything I can do or should I just cancel the withdrawal blow the balance and call it a learning curve haha.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• When was your last successful payout processed? What amounts were processed at a time, as per your experience? Have you used the same method this time?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share your most recent interaction with support discussing the delay? Share screenshots here or send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

As you can see I am fully verified by their standards. And I am unsure exactly how long my successful withdrawals took but I know each were no more than 5 days from request to hitting my bank account. And no, none of the amounts were accumulated using any bonus funds. Thank you

Any updates? I am now a full moth and 2 days from withdrawal request and 24 buisness days

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]), who will be at your service. However, I would like to warn you that it seems to be a common practice of King's Chip Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Okay thank you. I figured as much but the more help the better.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the King's Chip Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear King's Chip Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologise, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi