King's Chip Casino - Player's account has been closed after a withdrawal request.

Hi I deposited I play whit my deposit and won £4345 I ask for withdrawal after 7 days withdrawal still depending when I ask them they told take time next day I try to login they block my account I send them number off email they don’t respond this is scam casino

Dear Banzay,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment.

Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,  

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi I only play blackjack table game ,yes I have pass verification before deposit I made , whit out bonus I have won , they don’t respond to my emails,now I have read Trustpilot rewiew about this https://kingschip1.com/ I’m not a alone ,to many people have some problem I have

Now they close my account whit out telling me no communication they don’t respond to my emails now I have chat to them on there website now they telling me withdrawal is cancel when my account is close this is very funny now

Hello Banzay,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

hi today I speak to this people I take some screenshots to you see

Dear Banzay,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

As the casino lacks proper licensing, I am unable to recommend an authority to address further complaints.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from King's Chip Casino. I wish I could be of more help. The casino can reopen this complaint anytime.

Katarina