Kaasino Casino - Player's account is reopened after self-exclusion.

I previously self excluded from this casino and asked for it to be permanent due to gambling problems, yet they emailed me to tell me my account was open again and I stupidly went on and deposited money which I could not afford to. I would not of done this if they wouldn’t have reopened the account and actually emailed me to tell me and to deposit. They do this on purpose and do not care what harm they are causing.

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Dear Cheylan82, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Kaasino Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you currently still have access to your account?
• Could you please advise on the timeline of the events? When did you request a self-exclusion from Kaasino Casino? Additionally, when did you regain access?
• Could you please forward your original self-exclusion request directly to my email? You can reach me at attila.g@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila