Jokabet Casino - Player’s withdrawals are delayed and unpaid.

I had a total of £26,000 in my Jokabet account throughout the 9th of June until this week. Every time I have been trying to withdraw, they would mark my withdrawals as « paid » out with nothing ever reaching my account. They would then blame my bank and say that they have rejected the transfer without ever providing me with a proof of payment on their side. This has been happening with every single withdrawal I have done. Now, they are just rudely replying on their chat support, never giving me true arguments on the reason of my withdrawals being delayed and cancelled every time, knowing that all my documents are always verified. This website has been great and I played and withdrew a lot throughout 2024 but this year it just feels like a scam. I played the rest of winnings, I would blame it on them as one month of trying to withdraw my funds did not go anywhere but now I am trying to withdraw my last £3,800 and they are just not making the payment. My first £1,000 withdrawal has been sent to a closed bank account of mine, my £800 withdrawal is mentioned paid with nothing reaching my account, and now my £2,000 withdrawal has been cancelled for no reason. I would want my withdrawals paid to me or a refund of everything I have paid these last two months as they appear not to want to pay out my winnings.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation and assist you more effectively, please allow me to ask a few questions:

• Have you tried selecting a different payment method for any of your withdrawal requests?
• Is your account fully verified, including all payment methods?
• When exactly did you request your withdrawals of £1,000, £800, and £2,000?
• Have you made any successful withdrawals from this casino in the past?
• When was the last time you communicated with the casino regarding the delay in processing your payments, and what explanation did they provide?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Dear meriem.kaci,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.