Jokabet Casino - Player requests refund for excessive deposits.

I have been using jokabet for around 15months i then had a few months break from gambling. December 2024 my mental health took a huge dip and I logged on to jokabet and gambled I have gambled over £100k within a few months period. I was playing 24-7 not eating, sleeping and it has gotten out of control. I would ask my ' vip manager ' for steps to close my account I would get told they have added spins or bonus funds to my account at the time I was grateful I was spiralling. I am a UK player using a normal debit card and the transcations show up a range of different websites that are not linked with a gambling site. I have asked jokabet to refund my deposits minus anything accumulated from jokabet. I had my own personal manager, who I could contact via whats app or telegram or E-mail this shows the level of gambling and the amounts I was spending. Jokabet themselves are a good company however I was not flagged as a risk although some days I would spend thousands and 22hrs straight on there. Live games, slots. I would like to have a percentage of my deposits returned please.

Dear Laura448,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Has your account been closed?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is [email protected].

Thank you very much in advance.

Best regards,

Dominika

Hi there my account is now finally closed today! I have spoken to the gambling commissions today and said that the fact they have been taking funds from my UK bank in fake sites based in europe that doesnt exist is also illegal and the fact I'm a UK player.

Dear Laura448, I have not received any account closure requests from you. Kindly forward me the account closure requests that you sent to the casino. My email address is [email protected].

When exactly was your casino account closed?

Did you make any deposits after you requested the account closure?

Regrettably, at Casino.Guru, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. However, we lack the authority to enforce the legality of rules. 

If your aim is to seek a refund of lost deposits solely on the grounds that the casino lacks a valid license, we are unable to assist you. In each review, we provide users with license information, and it ultimately falls on each player to make an informed decision regarding their choice of casino. If your preference is to play in licensed casinos exclusively, I strongly recommend checking our list of recommended casinos at https://casino.guru/top-online-casinos#tab=RECOMMENDED and utilizing available filters to find the most suitable casino for your needs.

Hi there, I thank you for your time! And help. However please remove this thread as it will violate th4 terms me and the casino have come to a agreement with. I have dealt with this internally with the casino and I am happy with the outcome. Thanks you again for your time.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.