JeetCity Casino - Player's self-exclusion request is delayed.

I have been trying to self exclude myself from Jeet City since March 27 2026. I have sent multiple emails, reached out to support and even reached out to my VIP manager. They do not answer any emails, support just tells me to issue a email and my vip manager does not answer me when I request self exclusion. I have lost thousands of dollars after requesting self exclusion and I dont know what else to do at this point. Can you please help me.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-Exclusion Limit. You can set your Self-Exclusion Limit for 6 months, 9 months, 1 year or Forever. Upon doing so your user account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or play. However, you can initiate a manual withdrawal via our customer support channels. The funds remaining on balance will be paid according to the casino limits. Please note that active self-exclusion does not make you exempt from verification procedure if it's required by the casino to process funds.

To set the limits, please follow the link or alternatively, feel to reach out to us via LiveChat or by support@jeetcity.com

What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Hi Attila,

I really just need to be excluded. I have lost so much money ever since begging to be self excluded due to gambling harm. I have not received one message back. At this point the money doesn't even matter. I just want them to self exclude me so that I stop. Please help.

[Redacted]

Thank you for your reply. I am truly sorry about the issues you are facing at JeetCity Casino. Could you please forward your self-exclusion request directly to my email? You can reach me at attila.g@casino.guru.

Additionally, if possible, could you please forward the receipts of your deposits as well?

Thank you for your patience and cooperation.

Hello MichaelZ,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru