The player from Quebec had repeatedly requested to close her casino account due to significant losses, but the casino had offered excuses and bonuses to keep her playing. Despite her insistence, the account closure could only be processed by a manager who had been unavailable for five days. The Complaints Team noted that assistance could be provided with self-exclusion requests related to gambling addiction, but the player did not respond to inquiries for further action. As a result, the complaint was ultimately rejected due to a lack of communication from the player. After reopening the complaint, the casino confirmed that the player's account had now been permanently closed and flagged according to their Responsible Gaming policy due to gambling addiction. Marketing communications had also ceased, and the issue was marked as resolved in the Complaints Team's system.
JeetCity Casino - Player’s account closure request is delayed.
Resolved
Our verdict
Case closed
Amount: ??
JeetCity Casino
Safety Index:Below averageCase summary
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