The player from Ireland experienced account blocking shortly after winning €9,547 at Jackpoty Casino. He contacted the casino for updates and was informed that his account is under a routine check, but no specific reason or timeframe has been provided for the block.
Jackpoty Casino - Player’s account has been closed after a large win.
Opened
Current status
Waiting for player to reply
6d 4h 34m 18s
Jackpoty Casino
Safety Index 8.2 HighCase summary
Discussion
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Public
2 days ago
I am a recently registered player at Jackpoty Casino. Today I won €9,547 while playing on slots. Shortly after this win, my account was disabled/blocked.
I contacted the casino via live chat to ask about the status of my account and requested a timeframe for resolution. I was told the following:
"Thank you for waiting. I checked details and have to inform you that our relevant department is checking your account, it is a regular check and once we will have updates from them, we will inform you via email. Until then, unfortunately, it is not possible to use your account. Unfortunately, it is not possible to share any timeframes, not to misinform you."
Since then, I have not received any email or further update from the casino. No specific reason for the account block has been given, and I have not been told what documents or information, if any, are required from me to complete this "check."
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19 hours ago
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19 hours ago
Dear TyrekSlots,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you pass the verification before you lost access to the account?
- Could you provide when exactly your account was blocked?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me all your relevant communication with the casino? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
